Contact Centre & Call Centre Professionals

Hire Resolve.Com; Bunbury; Presencial; AUD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Parental Leave

Salary Packaging

Novated Leasing

Income Protection Insurance

Retail Discounts

Health Discounts

Training & Career Progression

Employee Referral Bonus

Emergency Leave

Share Purchase Plan

Resumo da oferta

WesTrac Bunbury is seeking a Customer Support Manager to lead a portfolio of construction industry customers, driving aftermarket parts and service sales growth, and delivering product support solutions that maximise equipment performance.

Reporting to the Regional Construction Business Manager, the role involves coordinating support solutions, engaging customers on site, and building trusted partnerships to reduce downtime and total cost of ownership.

Qualificações

• Strong relationship builder with ability to earn trust and develop long-term partnerships.
• Sales and commercial know-how with ability to identify opportunities and drive outcomes.
• Mechanical or equipment knowledge to discuss customer requirements confidently.
• Collaborative approach with cross-functional teamwork.
• Natural problem solver who proactively finds practical solutions.

Responsabilidades

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions

Conhecimentos

Strong Relationship Builder

Sales & Commercial Know-How

Mechanical or Equipment Knowledge

Collaborative Approach

Natural Problem Solver

Descrição da oferta de emprego

Customer Support Manager

Bunbury WesTrac Cat

Job Description

Reporting to the Regional Construction Business Manager, the Customer Support Manager will join our Construction team on a full-time basis in WesTrac’s Bunbury Branch. This customer‑facing role is responsible for managing a portfolio of key construction industry customers, driving aftermarket parts and service sales growth, and delivering exceptional product support solutions that help customers maximise equipment performance and reduce total cost of ownership.

The successful candidate will bring strong experience in customer account management, technical product support and aftermarket sales within the construction, mining or heavy equipment industry. Working closely with customers and internal stakeholders, you will identify new business opportunities, lead customer engagement activities, coordinate support solutions, and resolve complex operational and commercial issues. This is an opportunity for a commercially minded relationship builder who thrives on developing trusted partnerships, influencing customer outcomes, and delivering measurable growth across parts, service and support programs.

Department Overview: WesTrac Bunbury provides adaptable Caterpillar solutions from Mandurah to Albany. Our technicians handle diverse machinery, offering services, rebuilds, deliveries, and overhauls.

Roster – 5 Days, Mon – Fri, 8.5 Hrs/Day (including meal break)

What You’ll Do:

• Look After Your Customers -Build strong relationships with construction customers, becoming their trusted go‑to for advice, support and solutions.
• Grow Parts & Service Opportunities - Identify opportunities to add value through parts, maintenance, repairs, rebuilds and service programs that keep customers moving.
• Stay Connected in the Field - Get out and about, regularly visiting customers, understanding their needs and keeping in touch with what's happening on site.
• Keep Opportunities on Track - Manage your sales pipeline, customer information and opportunities through our CRM system to ensure nothing falls through the cracks.
• Bring the Right People Together - Work closely with customers and internal teams to deliver practical solutions and exceptional service.
• Solve Problems That Matter - Help customers navigate challenges, finding solutions that minimise downtime and keep operations running smoothly.

Skills & Experience:

• Strong Relationship Builder - You're someone who earns trust quickly and enjoys building long‑term customer partnerships.
• Sales & Commercial Know‑How - You can identify opportunities, have meaningful commercial conversations and deliver outcomes that benefit both the customer and business.
• Mechanical or Equipment Knowledge - You understand machinery, parts or service environments and can confidently discuss customer requirements.
• Collaborative Approach - You work well with a variety of people and know how to get things done through teamwork.
• Natural Problem Solver - You're proactive, resourceful and enjoy finding practical solutions when challenges arise.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Key Responsibilities

• Provide support via email, chat, and phone
• Assist with updates, changes and general client inquiries.
• Share helpful information related to upcoming plans and arrangements.
• Follow up with clients prior to departure to ensure they feel prepared
• Resolve concerns while maintaining a positive experience
• Keep accurate records of client interactions

Ideal Candidate

• Strong communication and people skills
• Customer service experience is a plus
• Organized and dependable
• Comfortable working remotely and managing tasks independently
• Interest in travel, hospitality, or client experience preferred.