Customer Solutions Advisor: Tech Helper & Connection Expert

Vodafone Business Australia; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

In-store training

Flexible shifts

Incentives and bonuses

Staff discount on plans

Job summary

Vodafone Australia is seeking a friendly and proactive retail associate to champion customer needs across our consumer stores. You’ll help customers choose devices, plans and apps, and ensure they leave with a great experience.

You’ll be rewarded with comprehensive product training, flexible shifts across 38 hours with 5+ shifts weekly, and incentives for achieving great sales results while supporting our teams.

Qualifications

• Customer-facing role in retail environment.
• Willingness to learn Vodafone products and apps.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers with devices, plans and apps to meet their needs.
• Provide product knowledge and troubleshooting guidance.
• Deliver excellent customer experiences and value for money.
• Support training and onboarding for new staff as needed.

Skills

Customer service

Communication

Tech savvy

Adaptability

Tools

Smartphone devices

Job description

Vodafone Australia is seeking a friendly and proactive retail associate to champion customer needs across our consumer stores. You’ll help customers choose devices, plans and apps, and ensure they leave with a great experience.

You’ll be rewarded with comprehensive product training, flexible shifts across 38 hours with 5+ shifts weekly, and incentives for achieving great sales results while supporting our teams.