Estate Management Assistant, Pullar House, Perth - PKC14357

Perth & Kinross Co.; Perth; On-site; AUD 57,000 - 72,000; Full time

Job summary

Perth & Kinross Council is seeking an Estate Management Assistant to join the City Locality Housing Team. This is a full-time fixed-term post (until 31 March 2028) delivering frontline customer support and estate management services across Perth and Kinross.

The role requires strong communication, organisation and focus on delivering a high standard of service, with travel to various locations and office administration as needed. A UK driving licence is essential.

Qualifications

• Experience in housing or customer service is required.
• Valid UK driving license and access to a vehicle.
• Able to work across Perth and Kinross locations and meet targets.
• Commitment to confidentiality and data protection.

Responsibilities

• Provide frontline response and support to customers and colleagues.
• Offer estate management support for housing staff and customers.
• Travel to a variety of locations across Perth and Kinross.
• Carry out admin tasks in the office: reports, letters, records and system updates.
• Work to deadlines and performance indicators while maintaining high service standards.

Skills

MS Teams

Outlook

EDMS

Word

Excel

Customer service

Organisational skills

Communications

Confidentiality

Health & safety awareness

Tools

MS Teams

Outlook

EDMS

Word

Excel

Job description

Working within Perth & Kinross Council is more than a job, it's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.

We currently have the following opportunity:

Estate Management Assistant (Fixed Term until 31 March 2028) - PKC14357

City Locality Housing Team, Pullar House, Perth

The role of Estate Management Assistant is varied and busy, providing front line response and support to customers and colleagues within our City Locality Housing Team and working closely with other Council services and external agencies.

This role places a strong focus on customer service and interaction

This is an exciting opportunity for a dynamic individual who has a flair for customer service, to provide estate management support for housing staff and customers within the City Housing Locality.

This is a full time, fixed term role until March 2028. If you have an interest in housing this is an excellent development opportunity

Hybrid working is not supported in this role. A large amount of the role involves being out in our communities, carrying out estate and garden inspections, interacting with customers, contractors and other services. There is, however, a requirement to spend at least some of the working day within the office carrying out administration tasks associated with the role including report and letter writing, system updates, record-keeping etc.

Please note, we are currently unable to offer sponsorship for this post.

Skills & Experience Required

The successful candidate must be proficient in all Microsoft packages ie Teams, Outlook, EDMS, Word, Excel etc and also be quick to learn in terms of other systems associated with the role.

You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise.

You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing.

You must be able to work well within a team environment, but also using your own initiative and seek solutions to problems.

You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.

You must be able to take responsibility for your own health and safety and that of others.

You must be able to work flexibly to meet service demands - if required across all localities in Perth and Kinross.

You must have previous experience either in housing or customer service.

You must understand the importance of working to target timescales, meeting performance indicators etc.

You must have a valid UK driving licence and access to a vehicle, as this post requires you to travel to a variety of locations across Perth and Kinross.

Working at Perth & Kinross Council

Our

values and behaviours influence our work and support us in the delivery of our

key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our

values and behaviours. Find out more about

Perth & Kinross Council and you could soon be joining our team!

Here's what we can offer

you:

annual leave package

• 6 days public holiday and an additional discretionary day
• Eligibility to join our pension scheme
• Family friendly and positive work/life balance policies such as
• Flexible Working,
• Maternity, Paternity & Adoption leave, time off for volunteering and our
• Flexi time
• Access to a range of

We recognise there can be benefits to

flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.

External candidates are required to provide contact details for

2 referees, including email addresses. One of these must be your current or most recent employer.

Internal applicants applying for secondment must obtain line manager approval through the secondment form available under My Forms – Secondment Request Form on

MyView. Please note that secondment requests are considered on a case-by-case basis.

We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on [phone] or [e-mail] to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.

Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.

To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland check.

If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.

A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.