Centre Manager - Gymnastics

Belgravia Health and Leisure Group Pty Ltd; Gosford; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Zusammenfassung

Belgravia Kids (BK) Gosford is seeking a Centre Manager to lead a dynamic team, ensure excellent customer experiences, and drive day-to-day operations at the NSW Gosford facility. You will manage staff, sales, and safety protocols while delivering the best part of someone's day through a customer-centred approach.

Ideal candidates will have prior management experience, a track record in growing memberships, and current First Aid/CPR certificates.

Qualifikationen

• Must have management experience in a facility or service operation.
• Experience growing memberships and driving sales performance.
• Proven leadership of a team in a customer-facing environment.
• Working with Children clearance or equivalent required.
• National Police Check required.
• Current First Aid Certificate (Level 2) required.
• Current CPR Certificate required.

Aufgaben

• Oversee day-to-day Centre operations and team performance.
• Drive customer-centric programs and maintain high customer experiences.
• Lead lead generation and sales activities to grow memberships.
• Ensure OH&S compliance and高 standards of site operations.
• Manage communications with stakeholders and resolve issues.
• Support growth of membership base through professional service to members.

Kenntnisse

Management experience

Financial management

Leadership

Working with Children

National Police Check

First Aid Certificate

CPR Certificate

Jobbeschreibung

NSW, BK Gym Gosford - Wyoming 2250

• Full time role
• Great Culture, Dynamic Wellness, Health, Sport & Leisure Industry
• Do you possess the skills and ability to build, develop and lead an enthusiastic team?

This is a great opportunity for passionate and friendly coach who enjoys working with children and building skills in gymnastics and life

The Role

The role of the Centre Manager is to ensure the smooth operation of the facility including motivating and building our team to be the best they can be, ensuring our Customer experience is the best it can be and making sure we are the best part of someone's day.

The Centre Manager will drive a customer centric approach to the provision of programmes, services and administration, while establishing and maintaining strong relationships with key stakeholders.

You will work in collaboration with the Centre Manager to develop and manage our customer journey ensuring growth, retention and profitability through the development of channel strategies, customer insights and the implementation of local sales through lead generation plans.

The Centre Manager position helps run the day-to-day operations of the Centre. The admin part of this role includes; answering phones, emails, talking to walk-ins and booking new customers in.

Key accountabilities

• Day to day management of the team
• Ensuring that the team of site staff are operating effectively to deliver a safe, patron friendly site always open for use.
• Management of sales, retention, guest experience and customer service.
• Ensure that patron feedback is acted on and, over time, reduce any negative perception communicated by patrons regarding site operations.
• Adhering to the OH&S processes and management systems provided by Belgravia and legislative regulatory standards
• To assist and support the Centre Manager in the growth of the membership base at the centre by generating leads whilst ensuring to provide professional service to both existing and prospective members

Essential

• Management experience
• Financial management experience, particularly around sales and growth of memberships
• Experience in leading a team
• Working with Children (or equivalent)
• National Police Check
• Current First Aid Certificate (Level 2)
• Current CPR Certificate

Desirable

• 3 plus years’ experience in assisting/managing and operating a facility in the leisure or other comparable service related industry
• Knowledge of child gymnastic programs and the gymnastic industry
• Gymnastics qualifications

About You

Possessing strong communication skills, youare able tobuild rapport and positive relationships with people. Ideally you will have experience in managing ateam, working on and in the business, and a willingness to be the face of the facility.

With a flair and ability to positive influence and negotiate win-win outcomes, you lead by example. You are tech savvy and have a sound knowledge of health and safety legislation. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

The Company

Belgravia Kids (BK) facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for ‘Learn to Move’ programs and swim centres for ‘Learn to Swim’ programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement