Customer Services & Membership Coordinator

ANU Sport; Canberra; On-site; AUD 54,000 - 66,000; Part time

Job summary

ANU Sport in Canberra is seeking a Client Services Administrator for a 6-month fixed term, part-time 0.6 FTE. You will coordinate customer service activities, memberships, and facility hire, ensuring smooth front-of-house operations.

The role involves reception, payments, membership marketing, and CRM management; weekend/evening work may be required. You will supervise front-of-house staff and liaise with multiple teams to support sports programs and member experience.

Qualifications

• Experience in customer service in a fast-paced environment.
• Experience in supervising and staff management.
• Excellent written and verbal communication skills.
• Proven capacity to manage multiple responsibilities.
• Proven capacity to work effectively with a diverse range of stakeholders.
• Willingness to learn, show initiative and exercise judgement.
• Computer literacy.

Responsibilities

• Supervise all front-of-house activities, including POS functionality and financial obligations.
• Collaborate with the Fitness Centre Administrator on operations.
• Coordinate and maintain the reception email accounts.
• Assist with and monitor reception duties where required.
• Own FOH Bible, including quarterly reviews and updates.
• Coordinate debt recovery related to overdue memberships and bookings.
• Maintain regular communication with CSOs and PTs about policy changes.
• Assist with recruitment and induction of CSOs and FCOs.
• Manage membership sales and subscription processing.
• Utilise and maintain CRM and membership databases.
• Coordinate facility hires and membership requirements for casual and commercial stakeholders.
• Coordinate with Sport Manager to allocate facilities annually.
• Work with university departments to support student memberships.
• Assist Business Manager with FOH budget projections.
• Other duties as directed by Management.

Skills

Customer service

Staff supervision

Communication skills

Multitasking

Stakeholder management

Initiative

Computer literacy

Tools

CRM software

Database management

Job description

ANU Sport in Canberra is seeking a Client Services Administrator for a 6-month fixed term, part-time 0.6 FTE. You will coordinate customer service activities, memberships, and facility hire, ensuring smooth front-of-house operations.

The role involves reception, payments, membership marketing, and CRM management; weekend/evening work may be required. You will supervise front-of-house staff and liaise with multiple teams to support sports programs and member experience.