Customer Service Travel 24/7

Allianz Partners; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Allianz Partners is seeking a Customer Service Travel Specialist to support customers during travel disruptions and emergencies from our Brisbane office. You will blend empathy with technology-enabled tools to deliver exceptional, timely assistance in a fast-paced, global environment.

The role emphasizes multitasking, high-quality case management, and collaboration across teams to ensure compliant, customer-centric outcomes while contributing to continuous improvement initiatives.

Qualifications

• Previous customer service experience, ideally within insurance, travel, assistance services, emergency response, healthcare, hospitality, or contact centre environments.
• Experience working in a fast-paced environment where multitasking and prioritisation are essential.

Responsibilities

• Provide professional and timely support to customers experiencing travel-related incidents and emergencies.
• Assess customer needs and identify appropriate solutions in complex or time-sensitive situations.
• Manage multiple customer interactions while maintaining accuracy and attention to detail.
• Navigate a range of digital systems, knowledge platforms, and customer support tools to deliver efficient outcomes.
• Maintain detailed and accurate case records.
• Collaborate across teams to resolve customer issues and achieve positive customer outcomes.
• Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.
• Ensure all customer interactions meet compliance, quality, and regulatory requirements.
• Adhere to company policies, procedures, and service standards.
• Participate in quality assurance activities and feedback programs.

Skills

Exceptional communication

Interpersonal skills

Problem solving

Attention to detail

Customer-centric

Emotional intelligence

Adaptability

Digital literacy

Learning agility

Decision making under pressure

Education

High School Certificate

Customer service / insurance related qualifications preferred

Job description

Customer Service Travel Specialist (24/7)

Brisbane | 24/7 Rotating Roster | Global Organisation

Help people when they need it most.

At Allianz Partners, we're supporting customers through unexpected travel disruptions, emergencies, and assistance needs around the world. We're looking for customer-focused professionals who thrive in a fast-paced environment, are comfortable using digital tools, and are excited to learn and adapt in an evolving customer service landscape.

As a Customer Service Travel Specialist, you'll combine empathy, critical thinking, and technology-enabled solutions to deliver exceptional customer experiences when they matter most.

Key Responsibilities

• Provide professional and timely support to customers experiencing travel-related incidents and emergencies.
• Assess customer needs and identify appropriate solutions in complex or time-sensitive situations.
• Manage multiple customer interactions while maintaining accuracy and attention to detail.
• Navigate a range of digital systems, knowledge platforms, and customer support tools to deliver efficient outcomes.
• Maintain detailed and accurate case records.
• Collaborate across teams to resolve customer issues and achieve positive customer outcomes.
• Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.
• Ensure all customer interactions meet compliance, quality, and regulatory requirements.
• Adhere to company policies, procedures, and service standards.
• Participate in quality assurance activities and feedback programs.

Experience

About You

• Previous customer service experience, ideally within insurance, travel, assistance services, emergency response, healthcare, hospitality, or contact centre environments.
• Experience working in a fast-paced environment where multitasking and prioritisation are essential.

Skills

• Exceptional communication and interpersonal skills.
• Strong problem-solving and critical-thinking capabilities.
• High attention to detail and commitment to quality.
• Customer-focused with strong emotional intelligence.
• Adaptable and resilient in a changing environment.
• Confident using multiple systems, digital platforms, and technology-enabled tools.
• Demonstrated learning agility and willingness to embrace new technologies and ways of working.
• Ability to make sound decisions under pressure.
• Strong organisational and time-management skills.
• Commitment to continuous improvement and service excellence.

Qualifications

• High School Certificate (or equivalent).
• Additional qualifications in customer service, insurance, travel, or related disciplines are highly regarded.

Working Environment

• 24/7 contact centre environment.
• Rotating roster including day, evening and overnight shifts.
• Availability to work weekends and public holidays.
• Exposure to high-volume customer interactions and time-critical situations.
• Opportunity to work within a collaborative and globally connected team.

Why Allianz Partners?

At Allianz, we dare to care. We are a global organisation committed to helping our people build rewarding careers while delivering meaningful support to customers worldwide.

What We Offer

• Global career pathways and internal mobility opportunities.
• Ongoing learning, digital upskilling, and professional development programs.
• A future-focused workplace embracing innovation, continuous improvement, and smarter ways of working.
• Supportive, inclusive, and collaborative team culture.
• Recognition and reward programs.
• Comprehensive wellbeing initiatives.
• Flexible work practices that support work-life balance.
• Opportunities to develop skills in customer experience, digital capability, and emerging service technologies.

Who We're Looking For

We Are Seeking Individuals Who Are

• Customer-centric and passionate about helping others.
• Digitally confident and comfortable working with evolving technologies.
• Curious, adaptable, and eager to learn.
• Solutions-focused with strong critical-thinking skills.
• Resilient and calm under pressure.
• Committed to delivering exceptional customer experiences.

Join Allianz Partners and be part of a team delivering support, reassurance, and solutions anytime, anywhere.

101588 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.