Global Travel Support Specialist — 24/7

Allianz Partners; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Allianz Partners is seeking a Customer Service Travel Specialist to support customers during travel disruptions and emergencies from our Brisbane office. You will blend empathy with technology-enabled tools to deliver exceptional, timely assistance in a fast-paced, global environment.

The role emphasizes multitasking, high-quality case management, and collaboration across teams to ensure compliant, customer-centric outcomes while contributing to continuous improvement initiatives.

Qualifications

• Previous customer service experience, ideally within insurance, travel, assistance services, emergency response, healthcare, hospitality, or contact centre environments.
• Experience working in a fast-paced environment where multitasking and prioritisation are essential.

Responsibilities

• Provide professional and timely support to customers experiencing travel-related incidents and emergencies.
• Assess customer needs and identify appropriate solutions in complex or time-sensitive situations.
• Manage multiple customer interactions while maintaining accuracy and attention to detail.
• Navigate a range of digital systems, knowledge platforms, and customer support tools to deliver efficient outcomes.
• Maintain detailed and accurate case records.
• Collaborate across teams to resolve customer issues and achieve positive customer outcomes.
• Contribute to continuous improvement initiatives that enhance customer experience and operational effectiveness.
• Ensure all customer interactions meet compliance, quality, and regulatory requirements.
• Adhere to company policies, procedures, and service standards.
• Participate in quality assurance activities and feedback programs.

Skills

Exceptional communication

Interpersonal skills

Problem solving

Attention to detail

Customer-centric

Emotional intelligence

Adaptability

Digital literacy

Learning agility

Decision making under pressure

Education

High School Certificate

Customer service / insurance related qualifications preferred

Job description

Allianz Partners is seeking a Customer Service Travel Specialist to support customers during travel disruptions and emergencies from our Brisbane office. You will blend empathy with technology-enabled tools to deliver exceptional, timely assistance in a fast-paced, global environment.

The role emphasizes multitasking, high-quality case management, and collaboration across teams to ensure compliant, customer-centric outcomes while contributing to continuous improvement initiatives.