Customer Service/Tech Support

Geberit Australia; Sydney; On-site; AUD 103,000 - 137,000; Full time

Job summary

Geberit Australia is seeking a customer service professional to maintain high service levels and support Sales, Engineering and Logistics managers. You will handle calls, advise on products, process orders and ensure timely information flow.

The role emphasizes strong communication, reliability and punctuality, with opportunities for professional development and involvement in regional customer service improvements. You will interact with plumbers and end users to resolve issues.

Qualifications

• Proven administration capabilities.
• Experience in customer service roles.

Responsibilities

• Answer incoming phone calls and respond to enquiries efficiently.
• Advise customers on basic technical issues to fulfil orders.
• Interpret spare part catalogues and installation procedures.
• Follow up on delivery times and stock lead times.
• Process orders accurately and promptly.
• Represent the company professionally in all communications.

Education

Administration

Customer service

Job description

PURPOSE OF POSITION

Ensure that the customer service function of Geberit Australia is maintained at its high level and benchmarks with other industry leaders. This encompasses a genuine desire to advise and consult with our clients and the responsible Sales, Engineering and Logistics Managers. Exceptional personal and phone manner, reliability, punctuality, good computer skills and good organisational ability particularly in relation to time management and effective communication.

MAIN TASKS

• Ensure efficient answering of all incoming phone calls responding to all enquiries in an efficient manner, taking messages or transferring calls as and when necessary.
• Advise customers on basic technical issues and other matters of importance in order to fulfil their order requirements and liaise on any other issues. Customer service; providing solutions and information to customers, plumbers and end users. Providing basic technical assistance on compatibility of products to different applications
• Interpretation the spare part catalogues and installation procedures
• Following up on delivery times and issues, and providing information on stock availability and lead times
• Order processing
• Any other requirements of the Managing Director, Engineering or Logistics Managers as and when required.
• Represent the best interest of the Company at all times, maintaining a high standard in verbal and written communication and personal presentation and taking care of the Company's property.
• Prepare and maintain catalogues and other presentation material according to separate instructions.

EDUCATION AND QUALIFICATION

• Administration
• Customer service

WE OFFER

• Company culture: Based on our Compass
• Remuneration: Market-oriented salary, bonus and share program as well as attractive fringe benefits (REKA-Pay, mobility contribution and much more)
• Working hours: 40-hour working week with at least 5 weeks' holiday per calendar year
• Development: Individual support for professional training
• Catering: Attractive, discounted meals in the high-quality staff restaurant in Jona
• And many more: Learn everything about our benefits

CONTACT

Jennifer Cantwell
HR Manager
Geberit Pty. Ltd.
CH-8645 Jona