Customer Service Team Leader | Hybrid + Recharge Leave

Ucc Coffee Anz; Sydney; Híbrido; AUD 70.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Recharge leave

Resumo da vaga

Toby's Estate in Sydney's Alexandria office is seeking a Customer Service Team Leader to unite people, processes, and systems to ensure every customer interaction is efficient, accurate, and supportive. This hands-on, fast-paced role spans multiple systems and platforms, championing continuous improvement and collaboration across sales, warehousing, production and logistics.

You will guide daily service operations, resolve issues, and recruit, onboard and train the team.

Qualificações

• Experience leading a customer service team.
• Strong communication and attention to detail.
• Understanding of supply chain management is beneficial.

Responsabilidades

• Lead, develop and engage the Customer Service team.
• Ensure agreed customer service levels and standards are consistently achieved.
• Support the Service Technician team by liaising with Sales regarding installations.
• Manage escalated customer issues through to resolution.
• Identify opportunities to improve systems, workflows and team capability.
• Support recruitment, onboarding and training for the team.
• Carry out day-to-day customer service activities including orders, invoicing, and inquiries.

Conhecimentos

Team leadership

Communication skills

Coffee knowledge

Supply chain management

Attention to detail

Descrição da vaga

Toby's Estate in Sydney's Alexandria office is seeking a Customer Service Team Leader to unite people, processes, and systems to ensure every customer interaction is efficient, accurate, and supportive. This hands-on, fast-paced role spans multiple systems and platforms, championing continuous improvement and collaboration across sales, warehousing, production and logistics.

You will guide daily service operations, resolve issues, and recruit, onboard and train the team.