Customer Service Team Lead — Hybrid & Recharge Leave

Toby's Estate; Sydney; Híbrido; AUD 85.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Recharge leave

Resumo da vaga

Toby's Estate in Sydney's Alexandria is seeking a Customer Service Team Leader to unite people, processes and systems for efficient, accurate and supportive customer interactions.

This full-time, Monday–Friday role (8am–4pm) offers a hands-on leadership position across multiple systems with hybrid working, focusing on service excellence, team development, and continuous improvement to deliver outstanding customer outcomes.

Qualificações

• Experience leading a customer service team.
• Coffee knowledge is a plus.
• Strong communication and attention to detail.
• Knowledge of supply chain management is advantageous in FMCG.
• Excellent organizational skills and ability to manage multiple priorities.

Responsabilidades

• Lead, develop and engage the Customer Service team
• Ensure agreed customer service levels and standards are maintained
• Support the Service Technician team by liaising with Sales about installations and issues
• Manage escalated customer issues through to resolution
• Identify opportunities to improve systems, workflows and team capability
• Support recruitment, onboarding and training for the team
• Handle day-to-day customer service activities, including processing orders, invoicing and general enquiries

Conhecimentos

Team Leadership

Coffee knowledge

Communication

Supply chain knowledge

Organizational skills

Descrição da vaga

Toby's Estate in Sydney's Alexandria is seeking a Customer Service Team Leader to unite people, processes and systems for efficient, accurate and supportive customer interactions.

This full-time, Monday–Friday role (8am–4pm) offers a hands-on leadership position across multiple systems with hybrid working, focusing on service excellence, team development, and continuous improvement to deliver outstanding customer outcomes.