Customer Service Team Leader - Hybrid | Recharge Leave

UCC Coffee ANZ; Sydney; Híbrido; AUD 85 000 - 110 000; Tempo integral

Resumo da oferta

Toby's Estate in Sydney is seeking a Customer Service Team Leader to unite people, processes and systems across multiple platforms. This hands-on, fast-paced role leads daily service operations, resolves issues before escalation and champions continuous improvement to deliver exceptional customer outcomes.

Based in our Alexandria office with some hybrid flexibility, you'll lead the Customer Service team, support recruitment and training, manage orders and invoicing, and collaborate with Sales,

Qualificações

• Previous team leadership experience
• Strong communication skills with high attention to detail
• Understanding of supply chain management beneficial
• Coffee experience beneficial

Responsabilidades

• Lead, develop and engage the Customer Service team
• Ensure agreed customer service levels and standards are consistently achieved and maintained
• Support the Service Technician team by liaising with the Sales team regarding upcoming installations and troubleshooting machine-related issues
• Manage escalated customer issues through to resolution
• Identify opportunities to improve systems, workflows and team capability
• Support recruitment, onboarding and training for the team
• Carry out day-to-day customer service activities, including processing customer orders, invoicing, credit card transactions and responding to general enquiries

Descrição da oferta de emprego

Toby's Estate in Sydney is seeking a Customer Service Team Leader to unite people, processes and systems across multiple platforms. This hands-on, fast-paced role leads daily service operations, resolves issues before escalation and champions continuous improvement to deliver exceptional customer outcomes.

Based in our Alexandria office with some hybrid flexibility, you'll lead the Customer Service team, support recruitment and training, manage orders and invoicing, and collaborate with Sales,