Customer Service Team Leader — Hybrid, Recharge Leave

Toby’s Estate; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Recharge leave

Job summary

Toby’s Estate in Sydney is seeking a Customer Service Team Leader to guide daily service operations across multiple systems and platforms while keeping a hands-on, customer-first approach.

You’ll lead and develop the Customer Service team, ensure service levels are met, support the Sales team with installations, and drive continuous improvement across processes, with a focus on coaching and delivering outstanding customer outcomes.

Qualifications

• Experience leading a Customer Service team.
• Strong communication with high attention to detail and accuracy.
• Understanding of supply chain management beneficial, FMCG industry knowledge valued.
• Coffee industry experience beneficial but not required.

Responsibilities

• Lead and develop the Customer Service team and drive performance.
• Maintain agreed customer service levels and standards.
• Coordinate with Sales, Warehousing, Production and Logistics for installations.
• Resolve escalated customer issues to resolution.
• Identify opportunities to improve systems, workflows and team capability.
• Support recruitment, onboarding and training for the team.
• Handle day-to-day customer service activities including orders, invoicing, and general enquiries.

Skills

Team leadership

Communication skills

Attention to detail

Supply chain understanding

Job description

Toby’s Estate in Sydney is seeking a Customer Service Team Leader to guide daily service operations across multiple systems and platforms while keeping a hands-on, customer-first approach.

You’ll lead and develop the Customer Service team, ensure service levels are met, support the Sales team with installations, and drive continuous improvement across processes, with a focus on coaching and delivering outstanding customer outcomes.