Customer Service Team Leader – Healthcare Ops & Support

Medequip UK; Melton; On-site; AUD 44,000 - 54,000; Full time

Benefits offered by this job

29 days holiday increasing to 33 days

Pension and healthcare schemes

Life assurance

Cycle to work scheme

Care First employee assistance program

Free DBS check

Free uniform

Job summary

Medequip Assistive Technologies is seeking a Customer Service Team Leader in Hull. You will supervise the customer service team to ensure high-quality service delivery to both external and internal customers.

The role involves coordinating workload, resolving non-compliances and maintaining efficient communications with healthcare professionals. Benefits include professional development, DBS check, 29–33 days holiday, pension, healthcare, life assurance, cycle to work, and an employee assistance

Qualifications

• Minimum of 3 years in a Public, Healthcare or service-based industry role.
• Comprehensive knowledge and usage of MS Office packages.

Responsibilities

• Supervise the customer service team to deliver a first-class service to external and internal customers.
• Oversee day-to-day distribution of work and liaise with Occupational Therapists, Physio Therapists and District Nurses.
• Investigate non-compliances and ensure timely, accurate email communications.

Skills

Public sector experience

Healthcare experience

MS Office

Tools

MS Office

Job description

Medequip Assistive Technologies is seeking a Customer Service Team Leader in Hull. You will supervise the customer service team to ensure high-quality service delivery to both external and internal customers.

The role involves coordinating workload, resolving non-compliances and maintaining efficient communications with healthcare professionals. Benefits include professional development, DBS check, 29–33 days holiday, pension, healthcare, life assurance, cycle to work, and an employee assistance