Customer Service Team Leader - Flexible Hours & Remote Work

South Gippsland Water; Foster; Hybrid; AUD 105,000 - 116,000; Full time

Benefits offered by this job

Career development

Flexible work options

Paid Parental Leave

Wellbeing programs

Work from home flexibility

Job summary

South Gippsland Water is seeking an experienced Customer Service Team Leader to drive service delivery across our customer base of 22,000+ across 22 towns. The role emphasizes empathetic communication, teamwork and leadership to guide change and improve processes.

We offer flexible working arrangements, strong development opportunities and a base location in Foster with options to work from home or other offices in Wonthaggi or Leongatha.

Qualifications

• Demonstrated experience in high paced customer service environment.
• Interpersonal and communication experience and ability to relate to customers with empathy.
• Ability to lead and guide teams through change and process redesign.
• Time management across a team to meet regulatory and organisational timeframes.
• Written and verbal communication with varied audiences.

Responsibilities

• Lead a Customer Service team to deliver organisational priorities.
• Guide teams through change and redesign processes.
• Prioritise and manage a range of work to meet deadlines.
• Ensure quality and adherence to regulatory timeframes.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Time management

Written communication

Leadership

MS Word

MS Excel

MS Outlook

Billing system

Job description

South Gippsland Water is seeking an experienced Customer Service Team Leader to drive service delivery across our customer base of 22,000+ across 22 towns. The role emphasizes empathetic communication, teamwork and leadership to guide change and improve processes.

We offer flexible working arrangements, strong development opportunities and a base location in Foster with options to work from home or other offices in Wonthaggi or Leongatha.