Customer Service Specialist

Asuria; Willoughby; In loco; AUD 55.000 - 73.000; Tempo pieno

Vantaggi offerti da questo lavoro

Access to career development

15 weeks parental leave

Bonus leave days

Salary sacrificing for superannuation

Employee discount program

Descrizione del lavoro

Asuria Training is seeking an administrator to provide high-quality customer support and administrative assistance across calls, emails, and messages from participants, employers, and staff. You will help document interactions in CRM and support the national service team.

The role requires exceptional communication, time management, and stakeholder engagement, with preference for experience across sales, customer service, finance or recruitment.

Competenze

• High level verbal and written communication skills.
• Time management and organisational skills, and attention to detail.
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community.
• Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery.
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded).
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded).

Mansioni

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels.
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions.
• Receive customer feedback, complaint and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system.

Conoscenze

Communication

Time management

Interpersonal skills

Customer service

Team collaboration

Understanding guidelines

Descrizione del lavoro

Who are Asuria?

We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities.We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will you do?

Your role involves provision of a high-quality administrative and customer support such as:

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
• Receive customer feedback, complaint and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder’s information and service details are correctly documented in the CRM system

Who are you?

Skills and experience we would like you to bring include:

• High level verbal and written communication skills
• Time management and organisational skills, and attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
• Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myID in order to access Government data aligned to role.

What can we offer you?

All Asurians enjoy a raft of Employee Benefits including:

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a range of goods and services

If you need any adjustments to participate in our recruitment process, please let us know in your application. Alternatively, please contact us directly at [e-mail] to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse, equitable, and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria, you’ll be part of a team that embraces people from all backgrounds, experiences, and abilities, ensuring that inclusion isn’t just a policy, it’s part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer, welcoming applications from people with disability, LGBTIQA+ individuals, and those from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation, Asuria is committed to ensuring the safety and wellbeing of all children.