Customer Service Specialist

Infrabuild; Blacktown; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Profit-sharing bonus

Job summary

Criterion Industries in Glendenning, Western Sydney, NSW, is hiring a Customer Service Representative. We’re a fast‑growing, family‑owned company delivering aluminium partitioning systems, sliding systems, doors and hardware to building sectors.

This role suits energetic, ambitious people who thrive in a dynamic, results‑driven environment and want a long‑term career rather than a quick, scripted job. You will handle inquiries, process orders in our ERP, learn our products, build relationships

Qualifications

• Customer service experience in retail, hospitality, or a fast-paced environment.
• Natural problem solver who can think on their feet and make decisions.
• Confident with humility; takes initiative but is open to feedback.
• Numeracy skills: pricing, product calculations, and ERP order processing.
• Adaptable communication with architects, builders, and subcontractors.
• Strong sense of responsibility and ownership of work.

Responsibilities

• Handle inbound inquiries, process customer orders, and enter them into the ERP system with precision.
• Learn and understand partitioning systems, sliding doors, and accessories to advise customers effectively.
• Work with customers to resolve issues, track orders, and ensure seamless service delivery.
• Engage with architects, builders, and subcontractors to build long-term relationships.
• Collaborate cross-functionally with sales, manufacturing, and logistics to meet customer needs.

Skills

Customer service

Problem solving

Confidence & humility

Numeracy

Communication

Sense of responsibility

Tools

ERP software

Job description

Job Description

Welcome to Criterion Industries!

At Criterion, we don’t just offer jobs – we build careers. As a fast‑growing, family‑owned company with over 40 years in the industry, we take pride in delivering high‑quality aluminium partitioning systems, sliding systems, doors, and hardware accessories to the commercial and residential building sectors.

Our culture is Energetic, Committed, and United – values that drive us every day. You’ll feel it the moment you step into our vibrant, modern head office in Glendenning (Western Sydney), NSW. We’re looking for driven individuals who want to be part of a structured, high‑performance team, where success is recognised, and contributions are celebrated at every opportunity.

When you join us, you’re not just starting a new job – you’re setting yourself up for a long‑term career in a supportive, results‑driven environment that rewards hard work and fosters career growth.

Why You’ll Thrive as a Customer Service Representative

We’re looking for energetic, ambitious, and confident individuals who thrive in a fast‑paced customer service environment. If you love talking to people, problem‑solving on the spot, and taking ownership of your role, you’ll fit right in.

This is not a passive, script‑following customer service role. You’ll be expected to think on your feet, take initiative, and quickly learn our products to provide real value to our customers.

We’re not looking for people who just want a job—we’re looking for career‑driven individuals eager to develop their skills, grow into sales or leadership roles, and be part of a high‑energy, high‑performance team.

What You’ll Be Doing (Day-to-Day Responsibilities)

• Customer Interaction & Order Processing – Handle inbound enquiries, process customer orders, and enter them into our ERP system with precision and efficiency.
• Providing Expert Product Advice – Learn and understand our partitioning systems, sliding doors, and accessories, helping customers navigate options and find the best solutions.
• Managing Customer Cases & Problem‑Solving – Work with customers to resolve issues, track orders, and ensure seamless service delivery.
• Building Relationships – Engage with architects, builders, and subcontractors, adapting your communication style to build long‑term customer relationships.
• Working Cross‑Functionally – Collaborate with internal teams including sales, manufacturing, and logistics to ensure customer needs are met.

What You’ll Bring (Experience)

• Customer service experience – ideally in retail, hospitality, or a fast‑paced environment where multitasking and customer interaction are key.
• A natural problem solver – you enjoy finding solutions, making decisions on the go, and thinking creatively to assist customers.
• Confidence with humility – you take initiative but are also open to feedback, eager to learn, and driven to improve.
• Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.
• Adaptable communication skills – you’ll be speaking with architects, builders, and subcontractors, so you need to adjust your approach for different audiences.
• A strong sense of responsibility – you take ownership of your work and can deliver results.

Structured Induction & Training Program – We set you up for success with a detailed, pre‑planned induction that helps you:

• Gain exposure to all departments in the business, so you understand how we operate.
• Meet key stakeholders across sales, manufacturing, and operations.
• Get hands‑on product training to become an expert in partitioning systems, sliding doors, and accessories.
• Receive ongoing mentorship and structured check‑ins to ensure you’re supported every step of the way.

What’s in It for You?

• Competitive Salary & Performance Bonuses – $65k-75k + Super + Profit‑Sharing Bonus (paid after 6‑month probation).
• Annual Salary Reviews
• Tools for Success – Laptop provided to ensure efficiency in your role
• A Social & Supportive Team – Be part of a collaborative, high‑energy group that works hard but knows how to have fun.
• Modern, Open‑Plan Workspace – Work in a state‑of‑the‑art environment designed for teamwork and productivity.