Customer Service Senior Analyst

Vertiv Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Vertiv Group is seeking a Customer Service Project Coordinator in Sydney, Australia. The role focuses on coordinating orders from quote to invoice, maintaining clear communication with customers and internal partners, and ensuring accurate invoicing and project cost tracking.

You will work with sales partners to manage production dates, track order changes, and resolve issues while supporting audit requests and process improvements across the project lifecycle.

Qualifications

• Minimum of 3 years of customer service experience.
• Excellent customer service skills.
• Professional written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• MS Office proficiency.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Coordinate with planning team to schedule production dates and manage order status.
• Communicate with customers and process partners regarding order status and changes.
• Proactively manage customer needs through communication and problem resolution.
• Ensure invoices are correctly issued and align with purchase and change orders.
• Collaborate with Operations and Supply Chain to meet demand against inventory and schedules.
• Participate in process improvement activities within Vertiv Operating System.

Skills

Customer service

Communication

Organization

MS Office

Problem solving

Tools

Oracle ERP

Job description

Brief Job Description:

The Customer Service Project Coordinator will work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.

Responsibilities:

• Coordination with the planning team to schedule production dates.
• Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
• Proactive management of customer needs through communication and problem resolution.
• Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
• Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
• Participates and gives input in process improvement activities utilizing the Vertiv Operating System
• Completes tasks as assigned to support Sales Offices
• Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
• Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
• Supervises current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Assist with all internal and external audit requests

Requirements:

• Minimum Job Qualifications:
• Minimum of 3 years of customer service experience
• Excellent customer service skills
• Professional communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• MS Office proficient
• Ability to work and multi-task in a fast-paced environment

Preferred Qualifications:

• Previous customer service or technical experience
• Oracle ERP experience desired

Physical Requirements:

• No Special Physical Requirements

Environmental Demands:

• N/A

Travel Time Required:

• N/A