Customer Service Administrator - ANZ

Vertiv; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Vertiv is seeking a Customer Service Project Coordinator in Australia to partner with Sales, create and manage orders, and drive the workflow from quote to invoice.

The role requires coordinating with planning, production, and finance teams, ensuring timely communication with customers, and resolving issues to meet contractual terms and invoicing requirements. Strong MS Office skills and Oracle experience are beneficial.

Qualifications

• Minimum of 3 years of customer service experience.
• Excellent customer service skills.
• Professional communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast-paced environment.

Responsibilities

• Coordinate with planning to schedule production dates.
• Communicate with customers and process partners regarding order status, changes, or issues.
• Proactively manage customer needs through communication and problem resolution.
• Use problem solving to manage orders, ensure policies, terms and conditions, escalations, and invoices are met.
• Coordinate with Operations Management and Supply Chain to meet customer demands against inventory and production schedules.
• Contribute to process improvement via Vertiv Operating System.
• Support Sales Offices with assigned tasks.
• Oversee periodic close process for client invoices and project costs.
• Manage project financial closeout with the project team and ensure invoices match PO/tables.
• Supervise current projects and coordinate with team members to maintain workflow.
• Manage project-related paperwork and audits.

Skills

Customer service

Communication

Organizational

Analytical

Interpersonal

Detail-oriented

Multitasking

Tools

MS Office

Oracle system

Job description

Brief Job Description

The Customer Service Project Coordinator will work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.

Job Description

Brief Job Description

The Customer Service Project Coordinator will work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.

Responsibilities

• Coordination with the planning team to schedule production dates.
• Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
• Proactive management of customer needs through communication and problem resolution.
• Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
• Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
• Participates and gives input in process improvement activities utilizing the Vertiv Operating System
• Completes tasks as assigned to support Sales Offices
• Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
• Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
• Supervises current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Assist with all internal and external audit requests

Requirements

• Minimum of 3 years of customer service experience
• Excellent customer service skills
• Professional communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• MS Office proficient
• Ability to work and multi-task in a fast-paced environment

Preferred Qualifications

• Previous customer service or technical experience
• Experience working with Oracle system (administration focused) advantageous

Physical Requirements

• No Special Physical Requirements

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]