Customer Service Senior Analyst

Vertiv; Geehi; On-site; AUD 65,000 - 78,000; Full time

Job summary

Vertiv is seeking a Customer Service Project Coordinator to work with Sales partners to create and manage orders, communicate with customers and stakeholders, and manage invoice generation from quote to payment. You will coordinate with planning, operations, and supply chain to ensure timely production and accurate invoicing.

The role requires strong communication, organization, and problem-solving skills, with a focus on customer satisfaction and process improvement within a fast-paced

Qualifications

• Minimum of 3 years of customer service experience.
• Professional communication skills, both written and verbal.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to work and multi-task in a fast-paced environment.

Responsibilities

• Coordinate with planning team to schedule production dates.
• Communicate with customers and process partners regarding order status, changes to schedule or issues to resolve.
• Proactively manage customer needs through communication and problem resolution.
• Ensure invoices are correctly issued and align with purchase orders and change orders.
• Coordinate with Operations Management and Supply Chain to meet customer demands against inventory and production schedules.
• Participate in process improvement activities utilizing the Vertiv Operating System.
• Assist with internal and external audit requests.
• Manage periodic close process ensuring client milestone invoices and project costs are posted or accrued.

Skills

Customer service

Project coordination

Billing coordination

Communication

Education

Bachelor's Degree in Business or related field

Job description

The Customer Service Project Coordinator will work with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.

Responsibilities: -

• Coordination with the planning team to schedule production dates.
• Communication with customers and process partners regarding order status, changes to schedule or issues to resolve.
• Proactive management of customer needs through communication and problem resolution.
• Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.
• Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.
• Participates and gives input in process improvement activities utilizing the Vertiv Operating System
• Completes tasks as assigned to support Sales Offices
• Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.
• Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.
• Supervises current projects and coordinate with team members to keep workflow on track.
• Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.
• Assist with all internal and external audit requests

Requirements: -

• Minimum Job Qualifications:
• Minimum of 3 years of customer service experience
• Professional communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment

Preferred Qualifications: -

• Previous customer service or technical experience
• Bilingual is a plus - English/Spanish

Education And Certifications: -

• Bachelor's Degree required, with Business or related field preferred.