Customer Service & Scheduling Coordinator

Zinfra; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working arrangements

Novated leasing and EV subscriptions

Employee Assistance Program

Job summary

Zinfra PTY Ltd. is seeking a Customer Service & Scheduling Coordinator at Old Guildford for a 12-month maximum-term contract. You will bridge customers, field crews and internal teams to schedule metering appointments, handle enquiries and ensure timely service delivery.

The role emphasises organisation, communication and problem-solving, with hybrid working options where appropriate and a focus on delivering a seamless customer experience in the energy and utilities sector.

Qualifications

• Experience in customer service, administration, scheduling or coordination.
• Strong communication and stakeholder management skills.
• Excellent organisational skills and attention to detail.
• Proficiency with Microsoft Office; SAP or Power BI experience is advantageous.
• Strong problem-solving skills and the ability to adapt to changing priorities.

Responsibilities

• Schedule and coordinate metering maintenance appointments.
• Manage customer enquiries via phone and email.
• Confirm access requirements and appointment details.
• Maintain accurate work order and customer records.
• Liaise with field crews and internal teams to resolve issues.
• Follow up outstanding jobs to support positive customer outcomes.

Skills

Customer service

Administration

Scheduling/Coordination

Communication

Organisational skills

Problem-solving

Stakeholder management

Microsoft Office

Tools

SAP

Power BI

Microsoft Office

Job description

Customer Service & Scheduling Coordinator

Zinfra is a leading partner in the design, build, operation and maintenance of Australia’s energy and utilities infrastructure. Delivering an annual portfolio of more than $1.2 billion, our work helps keep energy flowing safely and reliably to communities across Australia while supporting the nation’s energy transition. With a workforce of more than 2,800 people, we deliver complex infrastructure, asset management and field services across Australia’s east coast. Our people draw on deep industry experience, an unwavering commitment to safety, and practical innovation to deliver the right outcomes for our clients and communities.

About the Role

We're looking for a customer-focused Customer Service & Scheduling Coordinator to join our team at Old Guildford on a 12-month maximum-term contract, supporting customers and field crews to deliver a seamless service experience.

This is a role that combines customer service and coordination. You'll be the key link between customers, field crews and internal teams, helping to schedule metering appointments, manage enquiries and ensure work is delivered smoothly and on time. If you enjoy helping people, solving problems and keeping things organised, this is a great opportunity to build your career in the energy and utilities industry. Key Responsibilities include:

• Schedule and coordinate metering maintenance appointments.
• Manage customer enquiries via phone and email.
• Confirm access requirements and appointment details.
• Maintain accurate work order and customer records.
• Liaise with field crews and internal teams to resolve issues.
• Follow up outstanding jobs to support positive customer outcomes.

About You

You're highly organised, customer-focused and enjoy juggling multiple priorities while delivering a great customer experience. You will bring:

• Experience in customer service, administration, scheduling or coordination.
• Strong communication and stakeholder management skills.
• Excellent organisational skills and attention to detail.
• Proficiency with Microsoft Office; SAP or Power BI experience is advantageous.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Experience in utilities, field services or a similar operational environment is desirable but not essential.

Why Work With Us

What we do matters. Delivering safe and reliable energy makes a difference to people’s lives across Australia every day. We are proud to keep communities connected while preparing the nation for a renewable future. We are a certified family-friendly workplace and offer a range of benefits that support our people at work and outside it. We know Zinfra is a great place to belong – but don’t just take our word for it. Hear directly from our people about what it's like to build a career, make an impact and be part of the team at Zinfra.

• Flexible and hybrid working arrangements, where role-appropriate
• Novated leasing, EV subscriptions and vehicle discounts
• Employee Assistance Program for employees and families

We champion and value diversity in life and work experiences, because broader perspectives strengthen our problem solving, decision making and ability to innovate. We welcome applications from everyone, including First Nations peoples, veterans, people living with disability and members of the LGBTIQA+ community. If you require adjustments during the recruitment process, please let us know.

Recruitment Process

During the recruitment process, you may be required to undertake pre-employment checks, including a pre-employment medical, reference checks and a national police check.

Notice to Third Parties

Zinfra does not accept unsolicited resumes, or liability associated with fees or costs, from recruitment agencies, search firms or other third parties.

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