Customer Service / Scheduling Coordinator

U&U Recruitment Partners; City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

u&u Recruitment Partners is seeking a Customer Service / Scheduling Coordinator to join their team in Hawthorn. The role is full-time with a hybrid model (2 days in office after training) and a 7am–7pm rotation from Monday to Friday, with one occasional weekend shift on rotation and paid overtime.

Training and support are highlighted, with easy access by train, tram and local parking.

Qualifications

• Experience taking inbound calls and troubleshooting.
• Experience scheduling technicians.
• Friendly, professional and positive communication; and experience using CRM databases.

Responsibilities

• Taking inbound calls from healthcare providers.
• Investigating and resolving technical problems.
• Logging jobs into the database.
• Triaging and escalating jobs to remote technical support.
• Planning scheduling of urgent and non-urgent services.
• Planning scheduling of system sales upgrades and factory updates.
• Managing confirmation of planned preventative maintenance.
• Creating service quotes for work outside of contract scope.
• Keeping customers updated each step of the way.
• Managing a shared service mailbox.

Skills

Inbound call handling

Scheduling technicians

CRM databases

Customer communication

Problem logging

Tools

CRM systems

Ticketing system

Job description

Customer Service / Scheduling Coordinator

• Fantastic full-time position with Global Healthcare Company;
• Monday to Friday 7am to 7pm rotation;
• 1 occasional weekend shift on rotation (paid overtime);
• Hybrid model – 2 days in office after training; and
• Hawthorn location – easy access by train, tram and local parking.

• Fantastic full-time position with Global Healthcare Company;
• Monday to Friday 7am to 7pm rotation;
• 1 occasional weekend shift on rotation (paid overtime);
• Hybrid model – 2 days in office after training; and
• Hawthorn location – easy access by train, tram and local parking.

“Training is absolutely amazing and you always have support and the staff are so kind and helpful” – Chloe, Customer Service Officer.

Becoming a part of this fabulous team within this Global organisation, you will play a vital role in assisting healthcare providers by logging technical/equipment issues or concerns, as well as scheduling technicians.

Your day will look like:

• Taking inbound calls from healthcareproviders;
• Investigating and resolving technical problems;
• Logging jobs into the database;
• Triaging and escalating jobs to remote technical support;
• Planning scheduling of urgent and non-urgent services;
• Planning scheduling of system sales upgrades and factory updates;
• Managing confirmation of planned preventative maintenance;
• Creating service quotes for work outside of contract scope;
• Keeping customers updated each step of the way; and
• Managing a shared service mailbox.

To be considered for this position, we are seeking:

• Permanent working rights;
• Experience taking inbound calls and trouble shooting;
• Experience scheduling technicians;
• Friendly, professional and positive communication; and
• Experience using CRM databases.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Job number #46232.