Customer Service Representatives - Spare Parts

JLG Industries; Cumberland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

All training provided

Competitive salary with yearly bonus

Collaborative team environment

Opportunities to work at other branch

Job summary

JLG Industries is seeking a Customer Service Representative for Spare Parts in New South Wales. The role involves processing orders, quoting, looking up machine parts, and providing strong customer support to technicians and customers.

You will use internal systems to locate spare parts, assist with delivery estimates, and support Sales & Business Development Managers in parts sales. The role emphasizes a high level of service, attention to detail, and effective communication.

Qualifications

• Previous experience in a similar role in a medium to large business.
• Strong communication skills, both written and verbal.
• Excellent attention to detail and organisational abilities.

Responsibilities

• Timely communication with technicians and customers on estimated delivery times.
• Support Sales & Business Development Managers in processing sales of parts.
• Use internal systems to look up spare parts and process the sale.
• Provide strong customer relationship support.

Skills

Strong communication

Attention to detail

Organisational skills

Tools

ERP systems

CRM software

Job description

Customer Service Representatives - Spare Parts

JLG Industries is a leading manufacturer and supplier of elevating work platforms, telehandlers and lighting towers. A global company and part of the Oshkosh Corporation, our mission is to make a difference in people's lives.

Our innovative and award-winning products allow people to work safely at height, returning home to their families and friends when the working day is done.

People are important to us at JLG - it underpins our core values which relate to putting people first, persevering through challenges, working as a team and doing the right thing.

About the role:

Customer Service Representative role is to provide support to customers by assist them in processing orders, quoting & looking up machine parts.

This role requires a high level of customer service and a mechanical mindset with a strong focus on customer satisfaction and complaint resolution.

Customer Service Representative is responsible:

Timely communication with technicians & customers on estimated delivery times.

Supports the Sales & Business Development Managers in processing sales of parts

Using internal systems to look up spare parts and processing the sale.

Provide strong customer relationship support

About You

Previous experience in a similar role in a medium to large business.

You will have strong communication skills, both written and verbal,

Excellent attention to detail

Organisational skills

Why Join Us?

All training provided

Competitive salary with yearly bonus and flexibility

A collaborative and supportive team environment

Opportunity to work in other JLG branch locations

At JLG Industries, we are committed to fostering a work environment where everyone feels included, respected and treated fairly. We recognise that diversity strengthens our team and actively encourage applications from women and Indigenous candidates.