Customer Service Representative (Scientific)

SA Water; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Attractive and competitive salary

Growth and support for employees

Sustainability of essential public服务

Reputable organisation

Inclusive team culture

Job summary

SA Water's Australian Water Quality Centre (AWQC) in Adelaide CBD is seeking a Customer Service Representative (Scientific) to deliver outstanding service and problem-solving for customers. A science background is encouraged, with a focus on accurate communication and technical understanding of water analysis services.

You will support annual monitoring programs, manage CRM, and collaborate with laboratory teams to provide precise results and tailored customer solutions.

Qualifications

• Tertiary qualifications in science with customer-facing experience.
• Strong ability to develop tailored solutions for customer needs.
• Excellent verbal and written communication, with a professional approach.

Responsibilities

• Provide professional service including enquiries, quotations, analysis requirements, field sampling services, sample submissions, test results and related queries.
• Assist customers with annual water monitoring programs, planning up to 12 months in advance with sample collection and analysis.
• Monitor and manage the Customer Relationship Management (CRM) system.
• Liaise with AWQC laboratory teams to follow up sample status.
• Participation in and response to an on-call roster will be required.

Skills

Customer-facing service

CRM experience

Communication skills

Problem solving

Education

Science degree

Tools

CRM systems

LIMS

Job description

Passionate about water quality

The Australian Water Quality Centre (AWQC) is an independent business unit of SA Water, we provide our customers with NATA accredited sampling, testing and analysis services associated with chemistry, microbiology, biology, wastewater, sediments and sludge.

Join AWQC's dynamic team in Adelaide CBD as a Customer Service Representative (Scientific). We are looking for an energetic and enthusiastic team member to provide outstanding customer service to achieve a high level of customer satisfaction. Those with a science degree are encouraged to apply.

With a proven history in building and maintaining valued customer relationships, you will thrive in going above and beyond to problem solve and deliver valued outcomes and customer experience.

Your technical advice, coupled with impeccable communication skills (both verbal and written), will ensure that every customer requirement is met with precision and care.

Some key responsibilities of this role:

• Provide professional service including enquiries, quotations, analysis requirements, field sampling services, sample submissions, test results and other related queries
• Assist customers with annual water monitoring programs, planning up to 12 months in advance with sample collection and analysis
• Monitor and manage the Customer Relationship Management system (CRM)
• Liaise with AWQC laboratory teams to follow up sample status
• Participation in and response to an on-call roster will be required

Your success in this role will come from:

• Tertiary qualifications in science or related field with experience in customer-facing service provision
• Demonstrated experience in customer relationship management, ability to develop and promote tailored solutions to customer needs
• Technical understanding of water industry analytical services and ability to confidently communicate and sell these services to existingand new customers (Desirable)
• Demonstrated experience in Laboratory Information Management Systems (Desirable)
• Experience in using Customer Relationship Management (CRM) Tools (Desirable)
• Current C class drivers’ licence

Benefits:

• Attractive and competitive salary
• Working with a company that values growth and support of its employees, customers, the wider community
• Contributing to the sustainability of a significant, essential public service
• Working for a highly reputable organisation
• Backed by a supportive, inclusive, and value-aligned team culture

Further information can be found in the attached PD – Customer Service Representative

Applications close 4pm, 2 November 2026.

A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au.

Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.