Water Quality Officer

North East Water; City of Wodonga; On-site; AUD 88,000 - 99,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development

Annual salary increases

Employee Assistance Program

Bring your dog to work

Job summary

North East Water is seeking a Water Quality Officer to safeguard drinking water quality across our 21 treatment plants and collaborate with three water treatment teams. You will apply risk management, data analytics and reporting to support compliance and continuous improvement.

This full-time role offers a monthly RDO and flexible work options, with a salary range plus 12% superannuation and opportunities for professional development across our regional teams.

Qualifications

• Experience delivering safe drinking water services and/or algae management.
• Investigative mindset driving continuous improvement to processes and customer experience.
• Strong communication skills to liaise with peers, customers and stakeholders.
• High proficiency in Excel and MS Office; ability to interpret technical data.

Responsibilities

• Contribute to the provision of safe and reliable drinking water.
• Provide valued advice on water quality, including blue green algae management.
• Triaging and responding to customer enquiries and complaints regarding water quality.
• Support the delivery of projects relating to water quality compliance.
• Ensure we are meeting key legislative requirements in relation to Safe Drinking Water.
• Provide support in coordination of improvement programs.
• Assist with developing monitoring programs and metrics.

Skills

Water quality knowledge

Investigative mindset

Interpersonal communication

Excel & MS Office proficiency

Education

Tertiary qualification in science / water industry operations

Tools

Excel

Job description

About the role

North East Water provides water and sewage services to over 110,000 people across 39 towns throughout north east Victoria. This role is an exciting opportunity to utilise your scientific mindset and skills to work across our 21 water treatment plants and collaborate with our 3 water treatment teams. You will have access to a diverse range of learning opportunities, allowing you to expand your knowledge and skills in the field of water treatment and quality.

As a Water Quality Officer, you will play a vital role in the delivery of safe drinking water, using risk management principles and data analytics and reporting. Furthermore, you will assist in the implementation of operational systems improvements in relation to drinking water compliance, strategy, and general water quality management.

This role is a full-time ongoing opportunity, including a monthly RDO and flexible work options.

Key Responsibilities

Contribute to the provision of safe and reliable drinking water to our local communities.

Provide valued advice on water quality, including blue green algae management.

Triaging and responding to customer enquiries and complaints regarding water quality via email, phone call and face-to-face.

Support the delivery of projects relating to water quality compliance.

Ensure we are meeting key legislative requirements in relation to Safe Drinking Water requirements.

Provide support in coordination of improvement programs.

Assist with developing monitoring programs and metrics.

Key Selection Criteria

Experience and knowledge relating tothedelivery of safe drinking water servicesand/orblue green algae management.

Investigative mindset that seeks continuous improvements to process and procedures to support an excellent internal and external customer experience.

Demonstrated interpersonal communication skills with the ability to liaise with peers, customers and other external stakeholders to discuss and resolve specialist and/or intra-organisational problems.

High level of proficiency in excel and the Microsoft suite of programs with the ability to interpret and review technical data and prepare technical reports.

Tertiary qualification in a relevant science, applied science, water industry operations or similarorexperience in water quality assessment, natural resource management, catchmentmanagementand/or water treatment processes.

Working at North East Water

North East Water is a leader in a unique and rewarding industry. This is thanks to our team who makes sure we exceed the expectations of our customers and communities. We’re committed to providing a respectful, inclusive, and equitable environment, and offer a range of benefits to our people, including:

• Our state-of-the-art regional headquarters (with our fabulous atrium)
• Getting out and about in the beautiful north east region
• Great work-life balance with a range of flexible working arrangements
• Professional development through on-the-job and external training, leadership development programs, study assistance, mentoring and secondment opportunities
• Annual salary increases and superannuation
• Wide variety of leave types including 1 paid day off per month to use as you choose
• 15 weeks paid primary caregiver leave and 3 weeks secondary caregiver leave
• 24/7 confidential wellbeing support and psychology sessions available through our Employee Assistance Program (EAP)
• Discounted gym and pool memberships throughFitness Passport
• Musculoskeletal reimbursements for allied health treatments
• Discounted private health cover
• Onsite flu vaccination and skin check clinics annually
• Social club
• Bring your dog to work
• plus much, much more! https://www.newater.com.au/careers/why-work-with-us

Position Information

An attractive salary range of $88,383 to $99,396 plus 12% superannuation, depending on skills and experience.

Mobile phone, laptop and a uniform allowance is provided by North East Water.

This is a full time, ongoing position (Monday to Friday).

Successful applicants will be required to undertake pre-employment checks including a police check and/or pre-employment medical and functional testing where applicable.

Applicants must have the right to work in Australia.

Have questions?

Please do not hesitate to contact Kate Seabrook, Acting Team Leader Water Quality & Resources on 0408 432 ***.

Alternatively, you can contact Sienna from our People & Culture team via email **@newater.com.au