Customer Service Representative | Northgate

Engage Us; City of Brisbane; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

Northgate is hiring a Customer Service Representative to join the premium service team in Australia. You will handle phones and Salesforce cases, respond to emails, and process service requests while maintaining high quality and productivity.

The role offers a mix of on-site and home-based work after permanent conversion, with a roster from 9am–5pm and potential shift changes. A customer-focused attitude and experience with Office 365 are essential.

Qualifications

• Experience with Office 365 suite (Word, Excel, Outlook).
• Previous contact centre experience.
• Strong multi-tasking and customer-focused mindset.

Responsibilities

• Handle phone calls and Salesforce cases (multi-tasking).
• Provide excellent customer service and resolve complaints.
• Process email requests using internal systems (Salesforce).
• Booking and scheduling services within contract timeframes.
• Update service records with new information.
• Maintain high quality and productivity.

Skills

Office 365

Contact centre experience

Tools

Salesforce

Job description

Customer Service Representative | Northgate

Days & Hours: Monday – Friday (roster between 9am – 5pm)
[Once perm, potential to shift to Tuesday – Saturday 8-4pm] roster 2 days from home once converted to permanent employment and achieving quality / productivity

Job Brief/Overview
Be part of the premium customer service team within waste management serving the biggest commercial & industrial businesses in Australia.

Duties:

• Phones / Salesforce cases (multi-tasking 100 activities per day)
• Customer Service
• Answering incoming phone calls
• Using internal customer and operations systems to process email requests efficiently (Salesforce)
• Dealing with complaints regarding services and providing solutions
• Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
• Updating services with new information

Essential Skills: Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience

Desirable: Salesforce (CRM), similar transport, logistics or supply chain systems.

Ideal candidate

• Efficient processor who thrives on growing their skills and boosting output
• Ability to work autonomously and as part of a team
• Good work ethic, understand importance of turning up to work
• Commitment to safety
• High attention to detail
• Customer focussed, Patient and resilient
• Looking for a role for long term stability