Customer Banking Specialist - Midland Hub (Full Time)

Commonwealth Bank of Australia; Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Commonwealth Bank of Australia in Midland, WA, is seeking a Customer Banking Specialist to join the Midland Hub on a full-time basis. You will build strong customer relationships, help clients use in-branch tech, and process loan or card applications.

You will work with the Branch Manager and colleagues to deliver customer-focused outcomes, refer complex needs to specialists, and participate in community events while maintaining branch safety and a positive team environment.

Qualifications

• Experience in a busy retail banking environment.
• Strong communication and interpersonal skills.
• Ability to identify customer needs and refer to specialists.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Ask about and respond to customers’ transactional needs in the branch.
• Process applications for personal loans, credit cards and related products.
• Proactively contact customers to build rapport and invite them to the branch.
• Adhere to processes, reconcile transactions and review customers’ financial positions.
• Engage with customers by participating in community events.
• Look out for the safety and wellbeing of your team.
• Capture customer feedback and drive service improvements.

Skills

Customer service

Retail banking

Interviews

Tools

CRM systems

Job description

We are looking for a Customer Banking Specialist to join our Midland Hub branch on a full-time basis!

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: Monday to Friday - 38 hours per week

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

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