Customer Banking Specialist - Glenelg (20hrs/w)

Commonwealth Bank; Adelaide; On-site; AUD 34,000 - 48,000; Part time

Job summary

Commonwealth Bank in Glenelg is seeking a Customer Banking Specialist on a part-time basis to support customers with everyday banking needs. You will build relationships, guide customers through digital banking options, and connect them with specialists for more complex needs.

You’ll work closely with the Branch Manager and team to deliver outstanding service, manage transactions, and promote financial health through in-branch engagement and community involvement.

Qualifications

• Excellent customer service with a customer-first approach.
• Ability to learn and explain in-branch digital banking options.
• Experience working in a busy retail environment.
• Comfort referring customers to specialist team members.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers to use in-branch technology and digital banking options.
• Ask about and respond to customers’ transactional needs in the branch.
• Perform interviews and process applications for personal loans, credit cards and associated products.
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check.
• Adhere to the Bank’s processes and procedures, including reconciling transactions and reviewing customer financial positions.

Skills

Customer service

Communication

Problem solving

Sales orientation

Education

High school diploma or equivalent

Tools

CRM software

Digital banking tools

Job description

We are looking for a Customer Banking Specialist to join our Glenelg branch on a part-time basis.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 20 hours per week

Monday, Wednesday, Thursday and Friday: 11:00am - 3:00pm

Tuesday: 10:30am - 2:30pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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_Please note:

Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

Advertising End Date: 21/10/2026