Customer Service Representative Dubbo

R & J Batteries; Dubbo; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Branch bonus

Career development

Discounts on products

Birthday off and Re-Charge Day

Uniform provided

Employee Assistance Program

Safe work environment

Job summary

R and J Batteries in Dubbo is seeking a Customer Service Representative who will be on the road delivering batteries and accessories to trade customers while building lasting relationships and driving sales. This role blends field work with proactive account management.

You will pick and pack daily deliveries, handle sales paperwork, and present the brand with pride. A MR license and forklift ability are preferred; training will be provided and safety gear supplied.

Qualifications

• MR licence required or willing to obtain one.
• Willing to work away from home 1 night per week or fortnight as required with a pre-tax allowance of $100 per night away.
• Forklift licence preferred or willing to obtain.
• Strong communication skills and ability to engage with diverse personalities.
• Computer literacy for reporting and customer management.
• Physical fitness and ability to lift up to 30kg repeatedly.
• Customer service experience with a drive to achieve sales goals.
• Keen to learn new products and processes.
• High attention to detail and presentation.
• Uniform, safety boots and PPE provided.

Responsibilities

• Out on the road, selling and delivering batteries and accessories to trade/wholesale customers including farmers
• Manage an existing set of clients and build genuine relationships to encourage repeat business
• Pick and pack daily deliveries before heading out on the road
• Complete accurate sales paperwork with attention to detail
• Represent the brand with pride and professionalism
• Consignment and stock rotation of products at customer sites
• Be a product knowledge superstar and learn all product details
• Live the company values

Skills

Communication skills

Customer service

Sales

Self-motivation

Attention to detail

Presentation

Tools

Forklift licence

Job description

R&J Batteries is one of the largest battery and lubricant distributors across Australia and New Zealand. We’re proudly family-owned and passionate about what we do!

We’re looking for a Customer Service Representative to join our Dubbo team. If you love being on the road, connecting with customers, and delivering top-notch service, this is your chance to energize your future! Drive business growth with established accounts plus new business development.

We value our people - a strong team environment is what keeps us charged!

ABOUT THE ROLE

You will be pivotal to our business. As a Sales and Customer Service Superstar, you will take ownership of an existing list of customers. We love our customers and want you to love them too!

You will be responsible for making deliveries of high-quality products to your customers, whilst also building relationships and making sales. You thrive on providing superior service and enjoy a varied, fast-paced role.

The main focus of this role includes:

• Out on the road, selling and delivering batteries and accessories to trade/wholesale customers including farmers
• Manage an existing set of clients and build genuine relationships with them encouraging repeat business
• Pick and pack your daily deliveriesbefore heading out on the road
• Complete accurate sales paperwork. We love attention to detail and so do our customers!
• Represent our brand with pride and professionalism
• Consignment and stock rotation of products at customer sites
• Being a product knowledge superstar - we will teach you everything you need to know!
• Live our values!

Hours: Monday to Friday 8:00am to 5.00pm (40-hour week)with the option of rostered Saturday mornings (paid at penalty rates).

WHAT DO YOU NEED?

To be successful in this role, you will need the following:

Must be MR licenced, or willing to obtain one

Willing to work away from home 1 night per week or fortnight as required. All work expenses will be paid by company + you will receive a pre-tax allowance of $100 for each night away.

Licenced to drive a forklift, or willing to obtain preferred

Self-motivated with strong communication skills and comfortable speaking to all personalities

Computer literacy for reporting and customer management

Physically fit & must be able to lift repetitively up to 30kg

Customer service experience with a passion to help our customers and achieve sales goals

Driven to learn new products and processes.

High attention to detail

Great presentation is required, as you are the face of the Company (Uniform, safety boots and PPE provided)

Like to have fun!

WHAT'S IN IT FOR YOU

We offer heaps of employee benefits, including:

• branch bonus
• a supportive team culture with ongoing training and career development
• amazing discounts on our products
• rewards & recognition
• regular performance reviews
• uniform
• have your Birthday off PLUS get an annual Re-Charge Day off!
• Employee Assistance Program and
• a safe work environment.

Shortlisted candidates will need to undergo a medical and provide a police check and driver's licence report.