Customer Service Representative / Customer Account Specialist

Schweitzer Engineering Laboratories (SEL); Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Schweitzer Engineering Laboratories (SEL) in Sydney is hiring a Full-Time Customer Service Representative / Customer Account Specialist to support our growing local team of Sales Managers, Technical Support and Project Engineers. You will handle customer inquiries, process orders, prepare quotations, track shipments, and maintain records in ERP/CRM systems (including Salesforce).

The role demands excellent English, strong attention to detail, and the ability to work independently within an

Qualifications

• Related business or customer service experience is required.
• A strong customer focus with excellent verbal and written communication skills (strong English proficiency).
• Demonstrated experience in a data entry/customer service/account management role, including order processing and logistics, utilising ERP and CRM tools (ie Salesforce).
• Ability to learn concepts and technical details of products.
• Strong computer skills.
• Excellent attention to detail with a high degree of accuracy.
• Strong initiative and problem-solving skills, utilising available tools and resources.
• Strong organisation skills with excellent time management.
• Ability to work independently as well as cooperatively in an Australian wide team environment.

Responsibilities

• Providing an excellent level of customer service and communication to customers, internal sales managers and engineers
• Accurate entry of sales orders
• Preparing quotations, address logistic issues, track shipments, and send sales order acknowledgments to customers
• Creating and maintain records in databases
• Assisting the Sales & Customer Service division to achieve service KPIs
• Providing support for customer training and marketing event activities
• Maintaining relationships with alternative business divisions (ie Finance and Legal) to ensure credit terms and contract terms and conditions processes are adhered to
• Assisting with preparations of tender documentation
• General administrative duties

Skills

Customer service

Order processing

Data entry

ERP / CRM tools

Salesforce

Communication

Attention to detail

Independent worker

Australian work eligibility

Tools

Salesforce CRM

ERP software

Job description

About the Role

Schweitzer Engineering Laboratories (SEL) are currently seeking to hire a Full - Time Customer Service Representative / Customer Account Specialist - located in our Sydney office.

This role will join the growing Sydney office of Sales Managers, Technical Support and Project Engineers.

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost.

A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide.

Our mission is simple: to make electric power safer, more reliable, and more economical.

The Values we seek in the individuals at SEL: Quality, Customer Focus, Discipline, Communication, Integrity, Creativity, Community, Ownership and Dignity of Work.

Reporting to the Customer Service Supervisor your responsibilities will include:

• Providing an excellent level of customer service and communication to customers, internal sales managers and engineers
• Accurate entry of sales orders
• Preparing quotations, address logistic issues, track shipments, and send sales order acknowledgments to customers
• Creating and maintain records in databases
• Assisting the Sales & Customer Service division to achieve service KPIs
• Providing support for customer training and marketing event activities
• Maintaining relationships with alternative business divisions (ie Finance and Legal) to ensure credit terms and contract terms and conditions processes are adhered to
• Assisting with preparations of tender documentation
• General administrative duties

As the successful candidate you should have the following:

• Related business or customer service experience
• A strong customer focus with excellent verbal and written communication skills (strong English proficiency required)
• Demonstrated experience in a data entry/customer service/account management role, including order processing and logistics, utilising ERP and CRM tools ( ie Salesforce )
• Ability to learn concepts and technical details of products
• Strong computer skills
• Excellent attention to detail with a high degree of accuracy
• Strong initiative and problem-solving skills, utilising available tools and resources
• Strong organisation skills with excellent time management
• Ability to work independently as well as cooperatively in an Australian wide team environment
• Alignment with SEL’s Values
• Ability to travel domestically, if required (limited)

Please note that you must be eligible to work in Australia without sponsorship to apply for this position.