Quality Resolution Specialist

Schneider Electric; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Global Family Leave

Medical coverage for employee and depe

Worldwide Employee Stock Ownership

Hybrid work arrangement

Job summary

Schneider Electric is seeking a Quality Resolution Specialist to join our team in Adelaide or Sydney. This hybrid role blends technical problem solving with customer engagement to drive quick, effective resolutions and improve satisfaction.

You will collaborate with engineers, project managers, quality teams and business stakeholders to investigate issues, define root causes, implement corrective actions and prevent recurrence while delivering clear updates to customers and leadership.

Qualifications

• Degree qualification or equivalent in Engineering, Project Management, Quality, Electrical Trade, or related discipline.
• Strong communication and stakeholder management skills.
• Ability to work effectively with customers during challenging or high-pressure situations.
• Strong analytical and problem-solving capability.
• Experience coordinating across multiple teams and stakeholders.
• Highly organized with excellent follow-through and attention to detail.
• Resilient and adaptable when managing complex customer issues.

Responsibilities

• Act as the primary point of contact for customer issues, incidents, and escalations.
• Coordinate onsite and remote responses to customer concerns, ensuring timely communication and resolution.
• Partner with engineering, project management, operations, and quality teams to investigate technical issues and determine root causes.
• Manage customer cases from containment through to closure, ensuring stakeholders remain informed throughout the process.
• Lead and support structured problem-solving activities, including 8D investigations and risk assessments.
• Coordinate containment actions and mitigation plans to reduce customer impact.
• Analyze customer feedback and performance trends to identify recurring issues and improvement opportunities.
• Drive customer satisfaction initiatives related to technical support, service delivery, and operational performance.
• Develop and maintain strong relationships with key customer stakeholders and internal business partners.
• Prepare reports, dashboards, and quality performance updates for leadership and customers.
• Support continuous improvement initiatives that prevent future issues and enhance customer experience.

Skills

Engineering background

Project management

Quality focus

Stakeholder management

Analytical thinking

Education

Engineering degree or equivalent

Job description

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all—our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Quality Resolution Specialist

We're looking for a Quality Resolution Specialist to join our team in Adelaide or Sydney. This hybrid role combines technical problem-solving, customer engagement, and cross-functional collaboration to deliver exceptional customer outcomes.

As a trusted partner to our customers, you will work closely with engineers, project managers, quality teams, and business stakeholders to manage technical issues, drive resolution, and improve customer satisfaction. You'll play a key role in investigating customer concerns, identifying root causes, coordinating corrective actions, and implementing preventative measures to reduce future issues.

This opportunity is ideal for someone with a background in engineering, technical support, project management, or customer-facing operations who thrives in a dynamic environment, communicates confidently with a wide range of stakeholders, and enjoys influencing outcomes through collaboration.

What will you do?

• Act as the primary point of contact for customer issues, incidents, and escalations.
• Coordinate onsite and remote responses to customer concerns, ensuring timely communication and resolution.
• Partner with engineering, project management, operations, and quality teams to investigate technical issues and determine root causes.
• Manage customer cases from containment through to closure, ensuring stakeholders remain informed throughout the process.
• Lead and support structured problem-solving activities, including 8D investigations and risk assessments.
• Coordinate containment actions and mitigation plans to reduce customer impact.
• Analyze customer feedback and performance trends to identify recurring issues and improvement opportunities.
• Drive customer satisfaction initiatives related to technical support, service delivery, and operational performance.
• Develop and maintain strong relationships with key customer stakeholders and internal business partners.
• Prepare reports, dashboards, and quality performance updates for leadership and customers.
• Support continuous improvement initiatives that prevent future issues and enhance customer experience.
  

What qualifications will make you successful?

We recognize that great candidates come from a variety of backgrounds. If you have a strong technical foundation and enjoy working with customers, we'd love to hear from you.

Qualifications & Experience:

• Degree qualification or equivalent experience in Engineering, Project Management, Quality, Electrical Trade, or a related discipline.
• Strong communication and stakeholder management skills.
• Ability to work effectively with customers during challenging or high-pressure situations.
• Strong analytical and problem-solving capability.
• Experience coordinating across multiple teams and stakeholders.
• Highly organized with excellent follow-through and attention to detail.
• Resilient and adaptable when managing complex customer issues.

Nice to Have:

• Electrical or electronics engineering experience.
• Experience in customer quality, customer support, project management, field services, or technical operations.
• Exposure to quality methodologies such as 8D, root cause analysis, corrective actions, or continuous improvement programs.
• Experience managing customer complaints, escalations, or business-critical incidents.

What’s in it for me?

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.

Rewards designed for you

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Hybrid work arrangement (New Ways of Working)
• …and more!

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

This position will be posted until filled.