Customer Service Representative (Casual) - bp Tally Ho (Glen Waverley), VIC

BP; Melbourne; On-site; AUD 50,000 - 66,000; Full time

Benefits offered by this job

10% discount on in-store items

Free on-site parking

Health and wellbeing benefits

Staff discounts and perks at bp

Job summary

bp Tally Ho in Glen Waverley, VIC is seeking a Customer Service Representative (Casual) to greet customers and help create a brighter shopping experience. You’ll engage with guests, learn from interactions, and support in-store promotions while maintaining high service standards.

Most bp stores operate 24 hours a day, offering shifts that include nights and weekends. The role includes on-site parking, health and wellbeing benefits, and employee discounts as part of bp Australia’s team

Qualifications

• Excellent interpersonal skills and a customer-first approach.
• Able to stay energized in a fast-paced retail environment.
• Capable of prioritizing tasks while maintaining service quality.
• Comfortable promoting store promotions to customers.
• Safety-focused and calm in emergencies.
• Willing to work across a 24-hour schedule, including nights and weekends.

Responsibilities

• Greet customers and assist with inquiries in-store.
• Support bp’s promotions and product recommendations.
• Process transactions accurately and manage simple queries.
• Maintain a safe, clean, and welcoming store environment.
• Adapt to a flexible schedule to cover shifts.

Skills

Interpersonal skills

Customer service

Energy and motivation

Prioritization

Promotions/upsell

Flexibility with shifts

Job description

Customer Service Representative (Casual) - bp Tally Ho (Glen Waverley), VIC

Join a global retail company that's shaping a brighter future for all.

At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers every year across Australia.

As a Customer Service Representative, you build the energy and excitement in our bp-owned store. You help us learn from each customer interaction, so that we can evolve our products and services. Nothing gives you a greater thrill than making customers' lives easier and brighter, every day.

Life at bp!

We're proud of our culture, where every person can do meaningful work and be recognized for their efforts. From day one, you can power your growth and development with training, resources, and support from likeminded difference-makers.

Why you'll enjoy working here

Generous, above industry hourly rate

Job stability with an essential service

10% discount on in-store items

Supportive health and wellbeing benefits

Free on-site parking

Fuel Discounts

Adult rates $36 - $48 per hour + other perks

<20 years old, $22 - $35 + other perks

When you join the team, you’ll bring:

Extraordinary interpersonal skills, building lasting connections with customers

Energy and motivation to keep pace within an active and busy environment

Ability to prioritize without sacrificing the customer experience

Vibrant personality with confidence to convert in-store promotions

Safety first approach with a level-head in emergency situations

Flexibility with your schedule, working a variety of hours across a 24-hour operation

Working Hours

Most of our stores are open 24 hours so our customers can stock up on essential groceries, grab a hot snack or take a moment to unwind. You’ll be working a variety of shifts, including nights and weekends.

bp Australia is an equal opportunity employer. We value diversity and believe that the unique contributions of all employees drive our success. bp Australia encourages women and Aboriginal and Torres Strait Islander people to apply.