Customer Service Representative, Car Rentals

OCR Australia; Gold Coast City; On-site; AUD 48,000 - 56,000; Full time

Job summary

OCR Car Rentals on the Gold Coast is looking for a friendly Customer Service Representative to join our Currumbin Waters depot. The role involves interacting with customers face-to-face, by phone and online, to process rental agreements and reservations, and to perform general administrative duties.

There are sales responsibilities and opportunities to contribute across locations as needed. We require a full, current driver’s license, a background in customer service, and an eye for detail.

Qualifications

• Experience in customer service essential
• Full and current driver’s license required
• Attention to detail and eye for quality communications

Responsibilities

• Provide excellent customer service face-to-face, over the phone, and online
• Process rental agreements and reservations; handle administrative duties
• Drive vehicles when needed and perform occasional vehicle cleaning; sales activities included

Skills

Customer service

Team player

Communication skills

Sales

Attention to detail

Job description

Customer Service Representative, Car Rentals

OCR Car Rentals is a growing car rental company based on the Gold Coast, priding ourselves on excellent customer service, quality and value for money vehicles. We are looking for a 'people person' someone who is team player with a positive attitude to work in our Currumbin Waters depot with the ability to help out in other locations as necessary.

The role involves providing excellent customer service to our clients face to face, by phone and online, processing of rental agreements and reservations as well as administration duties, driving and occasional vehicle cleaning. There are sales included.

This a fulltime casual position initially, transitioning to permanent for the right candidate you will be working a rotating roster including alternate weekends and public holidays.

Car rental experience would be highly regarded. Must have a full and current drivers license, customer service background and an eye for detail. Only short listed applicants will be contacted, no agencies please.