Customer Service Representative - Broadway

Commonwealth Bank; Sydney; On-site; AUD 39,000 - 47,000; Part time

Job summary

Commonwealth Bank in Sydney’s Broadway Shopping Centre Branch is seeking a part-time Customer Service Representative. The 25-hour weekly roster runs Monday through Friday from 11:00am to 4:00pm. The role involves handling customer transactions, promoting digital banking options, and ensuring accurate processing while upholding risk controls.

Training and onboarding are part of the process. You’ll be the public face of the branch, helping customers advance their financial wellbeing and providing

Qualifications

• A genuine passion for Customer Service is required.
• Excellent communication skills and willingness to contribute to a collaborative culture.
• Ability to work in a busy, commercial retail environment while keeping the customer in mind.
• Willingness to learn and adapt to banking processes and in-branch technology.

Responsibilities

• Responding to customers’ transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes, including reconciling transactions and supporting risk culture

Skills

Customer service

Excellent communication

Team collaboration

Ability to work in busy retail

Problem solving

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (25 hours per week)

• Monday: 11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Wednesday: 11.00am - 4.00pm
• Thursday: 11.00am - 4.00pm
• Friday: 11.00am - 4.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As a Customer Service Representative in our Broadway Shopping Centre Branch you’ll be:

• Responding to customers transactional banking needs, delivering a seamless customer experience
• Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX
• Assisting with Cash/ATM procedures
• Educating and demonstrating of our in-branch technology and digital banking options for customers
• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’re interested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position
• A genuine interest in improving the financial wellbeing and lives of our customers
• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs
• Excellent communication skills & willingness to contribute to a collaborative culture
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

What’s Next:

As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 17/11/2026