Customer Service Representative - Auto Glass Riverwood Location

Labourforce; Sydney; On-site; AUD 40,000 - 57,000; Full time

Job summary

Labourforce in Riverwood, NSW, Australia is seeking a Customer Service Representative to join our team. This full-time role offers stability with potential for permanent employment, working Monday to Friday from 7:00 AM to 3:36 PM.

The position pays $35.15 per hour and supports seamless order-to-delivery processes. You will handle customer inquiries, process sales orders and returns, issue invoices, assist with banking, coordinate deliveries, and support warehouse operations.

Qualifications

• Proven experience in customer service.
• Strong written and verbal communication skills.
• High attention to detail.
• Excellent time management and organisational abilities.
• Solid computer skills.

Responsibilities

• Respond promptly to customer enquiries and concerns
• Process sales orders, returns, credits, and payments
• Prepare and issue invoices; assist with banking
• Coordinate deliveries and liaise with freight companies
• Support warehouse operations and delivery scheduling
• Manage inventory, stock transfers, and office supplies
• Report breakages and assist with stocktakes
• Perform regular inventory checks
• Follow up on outstanding payments (as required)

Skills

Customer service

Communication

Attention to detail

Time management

Organisational skills

Computer skills

Job description

Customer Service Representative | Riverwood | $35.15/hr
Full-Time | Monday – Friday | 7:00 AM – 3:36 PM
Our client, Australia’s leading Auto Glass Supply company, is currently seeking an experienced and motivated Customer Service Representative to join their dynamic team based in Riverwood.
This is a fantastic opportunity for individuals looking for stable, full-time work with the potential to become a permanent team member.

Position Overview
As a Customer Service Representative, you will play a key role in delivering exceptional service to customers, processing orders and returns, managing invoices, and supporting daily branch operations. You will be essential in maintaining strong customer relationships and ensuring a smooth order-to-delivery process.

Key Responsibilities

• Respond promptly to customer enquiries and concerns
• Process sales orders, returns, credits, and payments
• Prepare and issue invoices; assist with banking
• Coordinate deliveries and liaise with freight companies
• Support warehouse operations and delivery scheduling
• Manage inventory, stock transfers, and office supplies
• Report breakages and assist with stocktakes
• Perform regular inventory checks
• Follow up on outstanding payments (as required)

To Be Successful, You Will Have:

• Proven experience in customer service
• Strong written and verbal communication skills
• High attention to detail
• Excellent time management and organisational abilities
• Solid computer skills
• Reliable transport (essential)

What’s On Offer

• Pay Rate: $35.15 per hour
• Hours: Monday – Friday, 7:00 AM – 3:36 PM
• Long-term opportunity with potential for permanent employment
• Supportive team environment with a respected national company