Customer Service Representative | $65k to $75k + super

VERVE Fitness Pty Ltd.; Gold Coast City; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Athleisure-friendly office

Monthly team lunches

Résumé du poste

VERVE Fitness Pty Ltd. is seeking a Customer Service Representative to own the customer experience for a growing, profitable brand on the Gold Coast.

You will manage inquiries by phone, email and web, process warranty claims with the technical team, and keep customers informed on orders with HubSpot and NetSuite. The role offers an 8am–4pm Mon–Fri schedule, on-site parking, and a casual office culture with athleisure attire.

Qualifications

• Minimum 2+ years in customer service, after-sales, warranty or service desk
• Maintain composure with frustrated customers and follow through
• Write clearly and accurately, as most tasks are written communication
• Manage multiple open issues without dropping them
• Familiarity with CRMs, MS Office and AI tools like Claude or ChatGPT

Responsabilités

• Handle every inbound enquiry by phone, email and web within service standards
• Process warranty claims from first contact to resolution with the technical team
• Provide order, delivery and dispatch updates to customers
• Log spare parts, repairs, replacements and returns in HubSpot and NetSuite
• Flag recurring problems to fix root causes and convert issues into reviews
• Be the voice of the brand after the sale when things go wrong, ensuring a positive resolution

Connaissances

Customer service

CRM

MS Office

AI tools

Outils

HubSpot

NetSuite

Description du poste

Customer Service Representative | $65k to $75k + super

Own the customer experience at a growing, profitable brand.

We don't compromise on our products, our service or the people we hire. If that's how you look after customers too, we want to hear from you.

What you get

$65k to $75k + super

8am to 4pm Monday to Friday

Real authority to fix problems, not a script and an escalation queue

Product training, so you know the gear you're supporting

A light-filled office with free onsite parking, athleisure not suits, and monthly team lunches

Grounded founders, a fun and driven crew, and a clear path into customer success or account management

About VERVE

VERVE means energy, enthusiasm and drive, and it's how we operate. Since 2017 we've fitted out thousands of commercial gyms and home setups across Australia.

What you'll own

Every inbound enquiry by phone, email and web, handled within our service standards

Warranty claims from first contact to resolution, working with our technical team

Order, delivery and dispatch updates, so customers never have to chase you

Spare parts, repairs, replacements and returns, logged cleanly in HubSpot and NetSuite

Flagging recurring problems so we fix the cause, and turning well-handled issues into reviews

The challenge:you are the voice of the brand after the sale. When something goes wrong, customers remember how you handled it, not what broke.

You'll fit if you

Have 2+ years in customer service, after-sales, warranty or a service desk

Stay calm with frustrated people and follow through without being chased

Write clearly and correctly, because most of this job is written

Can keep dozens of open issues moving without dropping one

Are confident with CRMs, MS Office and AI tools like Claude or ChatGPT

Highly regarded:warranty or technical product experience, a background in equipment, trades or automotive, HubSpot or NetSuite, a passion for fitness, and a sense of humour.

On-site at Upper Coomera, Monday to Friday. Australian work rights required.