Customer Service Representative

AllAces Cleaning & Restoration; Willoughby City Council; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Permanent full-time role

Competitive salary

Career development

Training pathways

Job summary

AllAces Cleaning & Restoration in Chatswood NSW is seeking a Customer Service Representative to join our team in New South Wales. You will handle calls and emails, schedule jobs, and support clients and internal teams across NSW, QLD, and VIC.

We offer a permanent full-time role with career development opportunities and a supportive team environment. You will manage customer records, draft quotes, process invoices, and contribute to ongoing service excellence.

Qualifications

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• High attention to detail and a proactive mindset.
• Ability to work both independently and as part of a collaborative team.
• Professionalism and discretion when handling confidential information.

Responsibilities

• Handling phone calls and emails, delivering friendly and efficient customer service.
• Scheduling jobs and coordinating appointments with clients, technicians, and vendors.
• Responding to customer inquiries and supporting internal teams across multiple states.
• Managing and updating customer records and job information accurately.
• Drafting and editing service quotes, reports, and other customer-facing documents.
• Monitoring stock levels and assisting with ordering supplies for the office and warehouse.
• Providing administrative support to operational teams in NSW, QLD, and VIC.
• Processing invoices and assisting with basic financial tasks.
• Maintaining confidentiality and managing sensitive information with professionalism.
• Supporting ad hoc administrative tasks and contributing to team meetings.

Skills

MS Office

Verbal communication

Written communication

Organisational skills

Multitasking

Attention to detail

Teamwork

Discretion

Job description

AllAces Cleaning & Restoration – Chatswood NSW

Looking to grow your career with a company that invests in you?
AllAces Cleaning & Restoration is excited to offer a fantastic opportunity for a Customer Service Representative to join our team in New South Wales. As market leaders in the Cleaning and Restoration industry, we deliver high-quality services using the latest technology across New South Wales, Queensland, and Victoria.

We are seeking a customer-focused, highly organised, and detail-oriented individual who thrives in a fast-paced environment and enjoys supporting both clients and internal teams. You’ll play a vital role in ensuring smooth day-to-day operations and exceptional customer experiences.

Key Responsibilities:

Handling phone calls and emails, delivering friendly and efficient customer service.

Scheduling jobs and coordinating appointments with clients, technicians, and vendors.

Responding to customer inquiries and supporting internal teams across multiple states.

Managing and updating customer records and job information accurately.

Drafting and editing service quotes, reports, and other customer-facing documents.

Monitoring stock levels and assisting with ordering supplies for the office and warehouse.

Providing administrative support to operational teams in NSW, QLD, and VIC.

Processing invoices and assisting with basic financial tasks.

Maintaining confidentiality and managing sensitive information with professionalism.

Supporting ad hoc administrative tasks and contributing to team meetings.

What We’re Looking For:

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams).

Excellent verbal and written communication skills.

Strong organisational and multitasking abilities.

High attention to detail and a proactive mindset.

Ability to work both independently and as part of a collaborative team.

Professionalism and discretion when handling confidential information.

Successful Candidates Are:

Team-oriented – reliable, cooperative, and dependable.

Customer-first – focused on understanding and delivering on client needs.

Eager to grow – open to learning and participating in exciting business initiatives.

We Offer:

A supportive and energetic team environment.

Career development and training pathways.

A permanent full-time role.

Competitive salary – we recognise and reward your contribution!

About Us

AllAces Cleaning & Restoration has been a trusted industry leader for over 35 years, delivering specialised cleaning and restoration services to residential, commercial, and government clients across NSW, QLD, and VIC. We’re known for our commitment to innovation, excellence, and outstanding customer service.

Our Values:

Doing what we say we’re going to do

Delighting customers—every time

Professional presentation and service delivery

Teamwork and collaboration

Individual accountability and pride in performance