Customer Service Representative

CBRE; Townsville City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Discounted corporate benefits

Wellbeing programs

Counselling and mental health support

Discounted health insurance

Flexible leave

Job summary

CBRE Townsville welcomes you to join Willows Shopping Centre as a casual Customer Service Representative. You’ll be the friendly face at our Information Desk, helping shoppers and tenants with enquiries, phone calls, and mail distribution, while supporting centre operations.

You’ll assist with marketing materials, displays, and event activations, maintain key registers, and provide general admin support. Training is provided, and the role offers variety with shifts including weekends and

Qualifications

• First point of contact at Information Desk assisting customers and tenants with enquiries, phone calls, and mail distribution.
• Assist with centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.
• Maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
• Experience in customer service, retail, or marketing support is a plus.
• Comfortable using basic office systems and handling administrative tasks.

Responsibilities

• Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.
• Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.
• Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.
• Assist with the coordination of marketing campaigns, events, and activations.
• Issue gift cards and provide general administrative support.

Skills

Customer service

Strong communication

Organisational skills

Retail/marketing support

Team player

Job description

Be the first point of contact for our shopping centre

Casual position - full training and mentoring provided

Townsville Gurambilbarra Land of the Wulgurukaba people

Are you a people person with a passion for retail environments? We’re looking for a proactive and enthusiastic Customer Service Representative to be the friendly face and behind-the-scenes support that keeps our centre running smoothly and looking its best.

Based at Willows Shopping Centre, this casual role will see you working a variety of shifts throughout the week, including weekends and evenings.

Here’s a snapshot of your day;

• Be the first point of contact at our Information Desk, assisting customers and tenants with enquiries, phone calls, and mail distribution.


• Support centre marketing activities including posters, PA announcements, display cabinets, and mannequin setups.


• Help coordinate and maintain key operational registers such as Lost & Found, mobility equipment sign-outs, and contractor logs.


• Assist with the coordination of marketing campaigns, events, and activations.


• Issue gift cards and provide general administrative support.

Here are some of the strengths you’ll possess and the background you’ll need to be successful;

• A warm, approachable, and professional communicator.


• Strong organisational skills and attention to detail.


• Ability to multitask in a fast-paced environment.


• Previous experience in customer service, retail, or marketing support is a plus.


• Comfortable using basic office systems and handling administrative tasks.

So, what’s in it for you?

• A range of discounted corporate and wellness benefits including personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.


• Be part of a vibrant, community-focused team.


• Opportunities for growth and development within a dynamic retail environment.


• Work in a role where no two days are the same!

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider. We look forward to hearing from you! #WeAreCBRE