Customer Service Representative

JBS Foods; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance discounts

Primo butcher & deli store discounts

Free onsite parking

Experience in FMCG

Job summary

Primo Foods is seeking a Customer Service Representative to join our Sales team based in Greenacre. This role sits on the front line of customer interactions, handling orders, pricing updates, and inquiries to ensure smooth operations and strong client relationships.

You will coordinate with Sales, Distribution Centre, and other internal teams to resolve issues, manage stock implications, and maintain accurate records while delivering excellent service in a fast-paced FMCG environment.

Qualifications

• Experience managing orders, customer records, pricing administration and general sales support activities.
• Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally.
• Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders.
• Proficiency in Microsoft Office applications and willingness to learn new systems.
• Strong organisational, communication, problem-solving and time management skills.

Responsibilities

• Process customer orders accurately and respond to order-related enquiries in a timely manner.
• Service existing customers by responding to product and service-related enquiries.
• Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion.
• Build and maintain strong customer relationships through ongoing communication and support.
• Support Sales teams with customer enquiries, data entry, and claims resolution activities.
• Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests.
• Collaborate with internal stakeholders regarding stock availability and potential shortages.
• Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders.

Skills

Customer service

Order management

Pricing administration

Sales support

Cross-functional collaboration

Tools

Microsoft Office

Job description

Primo Foods is seeking a Customer Service Representative to join our Sales team based in Greenacre.

Reporting to the Customer Service Manager, this role serves as the first point of contact for internal and external customer needs, supporting activities across pricing, orders, queries, campaigns, issue management, customer maintenance and claims investigations. This role plays a key role in coordinating customer support activities, ensuring accurate order management and maintaining strong relationships across customers and internal business functions.

Key Responsibilities

• Process customer orders accurately and respond to order-related enquiries in a timely manner
• Service existing customers by responding to product and service-related enquiries
• Resolve customer issues by identifying concerns, providing solutions, expediting corrections and following through to completion
• Build and maintain strong customer relationships through ongoing communication and support
• Support Sales teams with customer enquiries, data entry, and claims resolution activities
• Assist Distribution Centre teams with order processing, delivery requirements, and prioritisation requests
• Collaborate with internal stakeholders regarding stock availability and potential shortages
• Maintain customer records, manage pricing updates, and communicate stock shortage impacts to relevant stakeholders

What You'll Bring

• Experience managing orders, customer records, pricing administration and general sales support activities
• Strong customer service skills with the ability to provide effective solutions and manage customer enquiries professionally
• Proven ability to build relationships and work collaboratively with customers and cross-functional stakeholders
• Proficiency in Microsoft Office applications and willingness to learn new systems
• Strong organisational, communication, problem-solving and time management skills, with the ability to work as a team and adapt to changing priorities

Why Join Primo?

At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:

• Discounts on health insurance and a range of leading retail partners
• Exclusive savings at the Primo butcher & deli shop
• Free onsite parking for an easy commute
• Gain experience working in a leading FMCG organisation

If you're a customer-focused professional who thrives in a fast-paced environment, we'd love to hear from you.