Customer Service Representative

Armaguard Careers; Sydney; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Paid parental leave

Career development opportunities

Dining and adventure benefits

Travel and health and well-being

Job summary

Linfox Armaguard Group is seeking a customer service coordinator in Australia to be the first point of contact for clients, handling enquiries and coordinating service requests in a fast-paced environment.

You will liaise with field staff, provide timely updates on job status, and ensure service delivery reflects our commitment to accuracy, responsiveness, and integrity while supporting a collaborative team culture.

Responsibilities

• Provide customer service over the phone to understand clients’ requirements
• Ensure the system is up to date with all requests
• Coordinate and schedule work when needed
• Update clients with the status of their jobs
• Liaise with field staff to coordinate service calls

Job description

About the Team

You’ll be joining a dedicated and collaborative team that takes pride in delivering secure, reliable, and customer-focused outcomes. We work hard to support one another, share knowledge, and celebrate success. At Armaguard, we value integrity, teamwork, and a commitment to doing things the right way — every time.

What does the job look like?

As the first point of contact for our clients, you will handle enquiries, resolve issues and ensure service requests are managed efficiently. Working in a fast-paced environment, you'll coordinate schedules, provide timely updates, and ensure every interaction reflects our commitment to excellent service. Key areas:

• Provide customer service over the phone to understand clients’ requirements
• Ensure the system is up to date will all requests
• Coordinate and schedule work when needed
• Update clients with the status of their jobs
• Liaise with field staff to coordinate service calls

Are you the one?

You are an excellent communicator, someone who listens and responds effectively. You thrive in a fast-paced environment - balancing responsiveness, accuracy and confidence managing schedules and priorities. You can demonstrate:

• Customer service focus
• Solution orientated attitude
• Natural flair to build relationships and influence outcomes
• Confidence using computer systems and learning new software quickly
• A positive attitude with a desire to learn and develop

What’s in it for me?

Join a respected Australian organisation where leadership, innovation, and integrity are valued. You’ll have access to:

• A collaborative environment that supports professional growth
• Paid parental leave
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The backing of two trusted Australian security leaders — Armaguard and Prosegur
• A culture built on safety, accountability, and excellence

At the Linfox Armaguard Group, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The Linfox Armaguard Group is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Since 1938, Linfox Armaguard Group has built a trusted legacy in secure logistics and technology solutions. Following our merger with Prosegur, two trusted Australian security leaders have joined forces to create the nation’s most comprehensive cash and valuables network. Trusted by leading names in banking, retail, hospitality, medical and government sectors, we’re known for our culture of safety, innovation, and integrity. Join us and be part of a stronger, smarter, and more connected future.

To know more about opportunities at Linfox Armaguard Group, visit www.armaguard.com.au