Customer Service Representative

Elders Insurance; Rural City of Benalla; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Supportive team environment

Career growth opportunities

Community-focused workplace

Job summary

Elders Insurance is looking for an entry-level Customer Service Representative to support clients in Benalla and surrounding areas. You will learn insurance fundamentals and assist clients with quotes, new business, renewals and general inquiries.

Join a community-focused, award-winning agency and grow through structured training, with opportunities to transfer to other locations after onboarding. No prior insurance experience is required.

Qualifications

• Strong customer service orientation and listening skills.
• Ability to communicate clearly, empathetically and professionally.
• Comfortable in a busy, engaged workplace with attention to detail.

Responsibilities

• Process insurance quotes, new business, and renewals.
• Assist with administration, enquiries, and credit control.
• Manage and/or process insurance claims, helping clients during stressful times.

Skills

Customer Service

Communication

Empathy

Problem Solving

Time Management

Tools

Microsoft Office

Job description

Customer Service Representative – Make a Real Difference When Clients Need You Most

Elders Insurance has been supporting regional and rural communities for over 100 years. As part of this network, Barri Insurance Services Pty Ltd proudly operates the Elders agencies across Benalla, Mansfield, Yea and Alexandra.

We're a family owned, award winning business with almost 70 years of industry knowledge between us. Our team is known for being friendly, supportive, and genuinely invested in helping our community — especially when clients face challenging events like recent local fires. We take pride in being there when people need us the most.

Our Culture

We're passionate about delivering exceptional service and guiding clients through difficult and often emotional situations. When disaster strikes, we rally together to get the job done and ensure clients feel supported every step of the way.

We work hard, help each other out, and keep communication open through weekly team catchups. We also invest heavily in growth — cross skilling, upskilling, and building a team that learns together. And we make time for coffees, lunches, events and connection along the way.

About the Role

This entry level role is based at our Benalla office with opportunities to transfer to one of our various locations once you have completed the required training. No prior insurance experience is required — just a willingness to learn, a genuine desire to help people and to roll up your sleeves and get the job done.

You'll start by learning the insurance fundamentals so you feel confident supporting clients. Once you're up to speed, we'll continue to support you — financially and practically — as you build your professional development and explore career pathways including:

• Client account management


• Marketing


• Claims management


• Office management

Why This Role Matters

At the heart of this position is a simple purpose: to make customers feel supported, valued, and understood for all insurance matters, but especially during difficult times.

You also need to be able to do the above within our regulatory framework and maintain clear, empathetic and understanding with our clients, staff and stakeholders.

In moments like the Longwood fires, storms, or unexpected losses, our clients rely on us. You'll be one of the people who helps guide them through these events with professionalism, empathy, and strong follow through.

What You’ll Do

• Process insurance quotes, new business, and renewals


• Assist with administration, enquiries, and credit control


• Manage and/or process insurance claims — helping clients navigate stressful situations and move toward positive outcomes

What We’re Looking For

• Care about people and want to make a meaningful impact


• Be comfortable working in a busy, fast paced and engaged workplace


• Communicate clearly, confidently and with empathy


• Work within the parameters of a firm and respected regulatory framework


• Have exceptional attention to detail


• Have disciplined and dedicated work ethic


• Have strong time management, organisational & file keeping skills


• Show initiative and ownership over your tasks, making sure you see them to completion.


• Work well both independently and within a team


• Adapt quickly to shifting priorities


• Enjoy problem solving and moving things forward for clients


• Appreciate and enhance a positive and team focused workplace.

Computer literacy, police and ASIC clearances are required. If you don't yet have FSRA Tier 2 accreditation, we'll train and support you.

Proficiency in Microsoft Office applications is essential for managing client documentation and administrative tasks effectively.

Benefits

• Work with an award-winning Elders Insurance agency


• A competitive remuneration package


• A supportive and community focused work environment


• Clear opportunities for professional development and career growth


• The chance to make a real difference for people when it matters most