Customer Service Representative

Interface; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Annual bonus

Employee Assistance program

Salary packaging options

Fitness subsidy

Health insurance discount

Gym membership discount

Yearly flu shots

Job summary

Interface is a global flooring and sustainability leader focused on delivering design, performance and climate progress in interior spaces. Based in Perth, this role drives exceptional customer service, accurate order processing and proactive relationship management with a fast-paced, collaborative team.

You will manage pre- and post-order activities, leveraging ERP tools and CRM to ensure on-time deliveries, while contributing to revenue growth and customer satisfaction.

Qualifications

• Customer service, order management or sales support experience in fast-paced environments.
• Experience with ERP systems such as JDE or SAP is an advantage (training provided).
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication with customers and colleagues at all levels.
• Collaborative mindset and willingness to learn new systems.

Responsibilities

• Process orders, credits, stock procurement and deliveries to meet project deadlines.
• Communicate with customers via CRM and phone.
• Boost sales and cash flow through proactive order management.
• Negotiate storage, fees, and invoicing with customers.
• Inform customers promptly about delays and issue resolution.
• Conduct daily checks in line with audit requirements.
• Develop rapport with customers.

Skills

Customer service

Order management

Sales support

Attention to detail

Organisational skills

Communication skills

Team collaboration

Tools

JDE

SAP

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.

Customer Service Representative – Perth Based

Join a Global Sustainability Leader

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces.

Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business.

Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science‑based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

We’re proud to share that Interface Australia is officially Great Place to Work® Certified! This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive.

About the Role

We are currently seeking a motivated and customer-focused Customer Service Representative to join our team based in Perth. This is an exciting opportunity to become part of a collaborative, high‑performing team within a global organisation that is a recognised leader in the design and manufacture of sustainable modular flooring solutions.

As a Customer Service Representative, you will play a key role in delivering exceptional customer experience by managing both pre‑ and post‑order activities. You will ensure customer orders are processed accurately and efficiently while meeting quality, scheduling and service expectations. Your focus will be on building strong customer relationships and delivering outstanding service in a fast‑paced environment where customer satisfaction is paramount.

Success in this role comes from being curious, organised and customer focused. You’ll enjoy learning new processes, continuously improving the way we work and supporting your team mates to deliver an exceptional customer experience.

What You’ll Be Doing

• Conducting account tasks for clients including processing of orders/ credits, stock procurement, and coordination of deliveries to meet project installation deadlines.
• Timely execution of customer communication through the CRM system and phone.
• Play an active role in maximising sales and cash flow results by optimising proactive order management, stock allocation and shipping of orders.
• Follow company guidelines to ensure customers remain committed to taking delivery of orders as per agreed delivery dates. Negotiate the needs of storage, fees, and invoicing with customers.
• Promptly informing customers about any issues or delays, including appropriate solutions and follow‑up communication.
• Carry out daily checks in line with audit requirements.
• Develop rapport with customers.

What You’ll Bring

• A genuine passion for delivering exceptional customer service
• Previous experience in a customer service, order management, or sales support role within a fast‑paced environment
• Experience using ERP systems such as JDE or SAP is an advantage, but training will be provided
• Curiosity and a willingness to learn new systems and processes
• High attention to detail – you enjoy getting things right the first time
• Strong organisational skills and the ability to juggle multiple priorities
• Confidence communicating with customers and colleagues at all levels
• A collaborative mindset – you enjoy being part of a supportive team

Our Benefits

• You will be provided with competitive remuneration and an annual Bonus
• Access to Employee Assistance program
• Salary Packaging options
• Fitness subsidy, gym membership discount, health insurance discount, yearly flu shots and more
• You will be part of a diverse and vibrant team with an excellent culture.

Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn,and Pinterest.