Customer Service Representative

Interface, Inc.; Perth; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Annual Bonus

Employee Assistance program

Salary Packaging options

Fitness subsidy

Gym membership discount

Health insurance discount

Flu shots

Job summary

Interface, a global sustainability and flooring leader, is seeking a Perth-based Customer Service Representative. You will manage orders, credits, and communications with clients to ensure timely delivery and accurate processing in a fast-paced environment.

Ideal candidates have customer service or sales-support experience, familiarity with ERP systems like JDE or SAP is a plus, and you will enjoy coordinating with internal teams to optimise stock, deliveries and invoicing while maintaining

Qualifications

• Experience in customer service, order management, or sales support within a fast-paced environment.
• ERP experience (JDE or SAP) is advantageous.
• Strong organizational skills and attention to detail.
• Confident communication with customers and colleagues at all levels.

Responsibilities

• Process orders and credits accurately and efficiently.
• Coordinate stock procurement and deliveries to meet project timelines.
• Maintain proactive customer communication through the CRM and phone.
• Support sales and cash flow by optimising order management and invoicing.
• Ensure deliveries are on schedule and resolve issues promptly.
• Conduct daily checks in line with audit requirements.

Skills

Customer service

Order management

Sales support

Tools

JDE

SAP

Job description

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainability—without compromise.Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry‑first innovation, we remain ‘all in’ on our goal of becoming carbon negative by 2040, without the use of offsets.Customer Service Representative – Perth BasedJoin a Global Sustainability LeaderInterface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces.Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business.Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.We’re proud to share that Interface Australia is officially Great Place to Work Certified! This recognition reflects our ongoing commitment to fostering a positive, inclusive, and supportive workplace where our people can thrive.About the RoleWe are currently seeking a motivated and customer-focused Customer Service Representative to join our team based in Perth. This is an exciting opportunity to become part of a collaborative, high-performing team within a global organisation that is a recognised leader in the design and manufacture of sustainable modular flooring solutions.As a Customer Service Representative, you will play a key role in delivering exceptional customer experience by managing both pre- and post-order activities. You will ensure customer orders are processed accurately and efficiently while meeting quality, scheduling and service expectations. Your focus will be on building strong customer relationships and delivering outstanding service in a fast-paced environment where customer satisfaction is paramount.Success in this role comes from being curious, organised and customer focused. You’ll enjoy learning new processes, continuously improving the way we work and supporting your team mates to deliver an exceptional customer experience.What You’ll Be DoingConducting account tasks for clients including processing of orders/ credits, stock procurement, and coordination of deliveries to meet project installation deadlines.Timely execution of customer communication through the CRM system and phone.Play an active role in maximising sales and cash flow results by optimising proactive order management, stock allocation and shipping of orders.Follow company guidelines to ensure customers remain committed to taking delivery of orders as per agreed delivery dates. Negotiate the needs of storage, fees, and invoicing with customers.Promptly informing customers about any issues or delays, including appropriate solutions and follow-up communication.Carry out daily checks in line with audit requirements.Develop rapport with customers.What You’ll BringA genuine passion for delivering exceptional customer servicePrevious experience in a customer service, order management, or sales support role within a fast-paced environmentExperience using ERP systems such as JDE or SAP is an advantage, but training will be providedCuriosity and a willingness to learn new systems and processesHigh attention to detail – you enjoy getting things right the first timeStrong organisational skills and the ability to juggle multiple prioritiesConfidence communicating with customers and colleagues at all levelsA collaborative mindset – you enjoy being part of a supportive teamOur BenefitsYou will be provided with competitive remuneration and an annual BonusAccess to Employee Assistance programSalary Packaging optionsFitness subsidy, gym membership discount, health insurance discount, yearly flu shots and moreYou will be part of a diverse and vibrant team with an excellent culture.Help us lead industry to love the world. Apply today.#LI-CR1Learn more about Interface (NASDAQ: TILE) and our brands at interface.com and FLOR.com. Join us on Facebook, Instagram, LinkedIn, and Pinterest.