Customer Service Representative

Veritas Recruitment (Australia); Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Permanent full-time

Product and technical training

Supportive team environment

Opportunity to develop automotive know

Job summary

Veritas Recruitment (Australia) is seeking a motivated Customer Service Representative to join an established automotive team. You will respond to inbound calls and emails, provide product availability, pricing and order updates, and handle invoices and warranties.

This permanent full-time role offers training and opportunities to develop automotive product knowledge. Ideal candidates will have automotive industry experience, strong communication skills, and the ability to manage multiple

Qualifications

• Experience in automotive industry or automotive parts is preferred.
• Strong customer-service focus with the ability to handle multiple enquiries.

Responsibilities

• Respond to inbound customer calls and enquiries.
• Handle product and technical enquiries via phone and email.
• Provide customers with product availability, pricing and order updates.
• Process orders received via phone, email and electronic systems.
• Manage backorders and order queries, process invoices, credits and warranties.
• Support Sales with administration and capture market intelligence.

Skills

Automotive industry experience

Customer service excellence

Order processing

Communication skills

Administration skills

Job description

Customer Service Representative

About the Opportunity

We are seeking a motivated and customer-focused Customer Service Representative to join an established team within the automotive industry. This role is ideal for someone with previous automotive industry experience who enjoys working with customers, has strong attention to detail and can confidently manage enquiries, order processing and administration in a fast-paced environment.

About the Role

You will be responsible for providing a high level of customer service while ensuring customer orders and enquiries are processed accurately and efficiently.

Key responsibilities include:

• Responding to inbound customer calls and enquiries
• Handling product and technical enquiries via phone and email
• Providing customers with product availability, pricing and order updates
• Processing orders received via phone, email and electronic systems
• Managing backorders, incorrect product codes and order queries
• Processing invoices, credits and warranties
• Advising customers of current and upcoming promotions
• Supporting the Sales team with administration
• Identifying potential sales opportunities and providing market intelligence
• Participating in regular product and technical training
• Preparing reports and maintaining accurate records

About You

You will be a confident and personable customer service professional with experience within the automotive industry, ideally with exposure to automotive parts, products or technical enquiries.

You will ideally have:

• Previous automotive industry experience
• Customer service, order processing or sales support experience
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• The ability to manage multiple enquiries and priorities
• Confidence learning technical product information
• Strong computer and administration skills
• A proactive and solutions-focused approach
• The ability to work collaboratively within a team

What's on Offer?

• Permanent full-time opportunity
• Join an established and supportive team
• Product and technical training provided
• Opportunity to develop your automotive product knowledge
• Varied role combining customer service, order processing and administration