Customer Service Representative

Niterra Australia; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Niterra Australia is seeking a Customer Service Representative to join our Customer Service team in Melbourne. You will provide outstanding customer service and technical assistance via prompt handling of customer telephone enquiries, order processing, and responding to technical questions.

The role requires reliability, ability to multi-task, self-motivation and teamwork, with automotive industry knowledge preferred. A competitive remuneration package awaits the successful candidate.

Qualifications

• Experience in customer service is preferred.
• Good communication skills.
• Ability to handle multiple tasks.

Responsibilities

• Provide outstanding customer service and technical assistance to customers by promptly handling telephone enquiries.
• Process customer orders accurately and efficiently.
• Answer technical enquiries and provide product information as required.
• Work collaboratively with the team to ensure customer satisfaction.

Skills

Reliability

Multi-tasking

Self-motivation

Team player

Job description

Niterra (formerly known as NGK Spark Plug) is the world leader in spark plugs and automotive products. With the continual introduction of exciting new products and an exceptional market presence in Australia, it is a great time to join this high profile and reputable business within the automotive industry.

An opportunity has arisen for a Customer Service Representative to join the Customer Service team.

This role will be responsible forproviding outstanding customer service and technical assistance to our valued customers viathe prompt and efficient handling of customer telephone enquiries, order processing and answering of technical enquiries.

To be successful in this role, you will be able to demonstrate the following:

• Reliability
• Ability to multi-task
• Self-motivation
• Team player

Although not essential, experience in the automotive industry is preferable and will be highly regarded.

You’ll be rewarded with an attractive remuneration package!