Customer Service Representative

GamblingCareers.com; Cumberland; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Aristocrat is seeking a Customer Support Representative to respond to calls and emails from our Service line and to create and allocate service jobs to the nationwide Service Technicians.

You will update and monitor field service jobs in Salesforce, provide key metric reports for customers, and monitor our call system. The role offers a hybrid work arrangement with 3 days in Greystanes office and 2 from home.

Qualifications

• Experience in a customer service role.
• Call centre experience will be highly regarded.
• Able to build strong relationships with stakeholders.
• Proficient in Microsoft Office.
• Experience using Salesforce would be highly regarded.
• Ability to think on your feet and learn quickly.
• You are a team player in a collaborative fast-paced environment.

Responsibilities

• Answer incoming calls and respond to emails from the service line and create subsequent job requests efficiently.
• Create and allocate service jobs through Salesforce to the relevant field technician.
• Close off tasks and finished jobs daily and ensure any relevant information is captured.
• Reporting and monitoring of service calls, open call reports, and contract reports.
• Update customer database to maintain accurate information.
• Follow up and report job status to the customer as required.

Skills

Customer service

Call centre

Stakeholder management

Microsoft Office

Adaptability

Team player

Tools

Salesforce

Job description

As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.

What You'll Do

You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.

Specifically, You Will

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
• Create and allocate all service jobs through Salesforce to the relevant field technician
• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
• Reporting and monitoring of service calls, open call reports, and contract reports
• Update customer database to maintain accurate information
• Follow up and report job status to the customer as required

We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.

What We're Looking For

• Experience in a customer service role
• Call centre experience will be highly regarded
• An ability to build strong relationships with stakeholders
• A good understanding of Microsoft Office suite
• Experience using Salesforce would be highly regarded but not a must
• The ability to think on your feet and learn quickly
• You are a team player and love to work in a collaborative fast-paced environment

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.