Customer Service Representative

Bankwest; City of Melbourne; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Training provided by Bankwest

Job summary

Bankwest in Melbourne is seeking Customer Service professionals to join our Customer Engagement Centre. You will handle chat and phone queries, helping customers with new banking features and online banking, while delivering a friendly, solution-focused service 24/7.

As part of the 3-week training at 435 Bourke Street, you will learn privacy, risk awareness, and product information before starting shift rosters. A minimum six-month in-office requirement is noted before hybrid arrangements.

Qualifications

• Experience delivering chat and phone-based support to customers.
• Strong computer skills and ability to multitask in a fast-paced environment.
• Willingness to work a 24/7 rotating roster across days, evenings, weekends and holidays.

Responsibilities

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking
• Be the warm and engaging voice of Bankwest that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customer enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Skills

Customer service

Chat support

Phone support

Multitasking

Computer skills

Job description

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat& phone basedsupport to our customers during our 24 hour, 7 days per week service.

Start Date: Monday 16 November 2026

These roles are full-time and operate on a rotating roster across 7 days a week, 24 hours a day. This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs.

See yourself in the team:

On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most.

Your responsibilities:

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking
• Be the warm and engaging voice of the business that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Hours and Training:

Training is a compulsory component and you will need to attend all training dates to be successful for the position.

Training will begin on your start date in and run for 3 weeks full time at our Melbourne office, 435 Bourke Street, between 9:00am - 5:00pm. Post training, you will begin your 24/7 rotational shifts.

• We will confirm your roster at least 4 weeks in advance
• We offer 3 weeks of training (during main business hours)
• Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.

We're interested in hearing from people who have:

• The ability to work 24/7 rotational rosters
• Strong computer skills and ability to multitask
• Ability to work in a high paced environment and revels in change and feedback to improve performance
• Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
• Live within reasonable travel distance to our Perth office

Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.

We are looking for Customer Service superstars to express interest in our Customer Engagement Centre roles, where they will provide chat& phone basedsupport to our customers during our 24 hour, 7 days per week service.

Start Date: Monday 16 November 2026

These roles are full-time and operate on a rotating roster across 7 days a week, 24 hours a day. This includes working early, evening, weekend and public holiday shifts. Rosters will vary and change based on business needs.

See yourself in the team:

On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Customer Engagement Centre is a customer centric environment; we are always there for our customers when they need us the most.

Your responsibilities:

• Offer helpful and timely assistance to customers using our online chat service.
• Support customers with new ways of banking through our app and online banking
• Be the warm and engaging voice of the business that our customers connect with.
• Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
• Receive inbound calls from customers, offering resolution of the query at first point
• Provide customers with information relating to their products, services and transactional information
• Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business

Hours and Training:

Training is a compulsory component and you will need to attend all training dates to be successful for the position.

Training will begin on your start date in and run for 3 weeks full time at our Melbourne office, 435 Bourke Street, between 9:00am - 5:00pm. Post training, you will begin your 24/7 rotational shifts.

• We will confirm your roster at least 4 weeks in advance
• We offer 3 weeks of training (during main business hours)
• Are you big on work/life balance? We are too, we can offer hybrid working which is a mixture of working from home and office work! Please note, we will require you to work in office for a minimum of 6 months before hybrid work arrangements can begin.

We're interested in hearing from people who have:

• The ability to work 24/7 rotational rosters
• Strong computer skills and ability to multitask
• Ability to work in a high paced environment and revels in change and feedback to improve performance
• Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
• Live within reasonable travel distance to our Perth office

Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.