Customer Service Representative

Computershare Australia; City of Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Gym access

Flexible work culture

Job summary

Computershare Australia is seeking experienced customer service professionals for our Melbourne call centre. You will be the first point of contact for customers dialing, emailing or using online queries regarding their accounts, and you will coach and support colleagues to ensure excellent service.

The role supports customers across Western Australia with flexibility to work WA business hours and a hybrid Melbourne office arrangement.

Qualifications

• Excellent listening, verbal and written communication skills are essential.
• Passion for delivering a fantastic customer experience.
• Able to learn quickly and adapt to new systems and processes.
• High initiative with a methodical, logical approach to solving problems.
• Energetic and motivated to succeed with a strong attention to detail.

Responsibilities

• Respond to phone, email and webchat inquiries from customers.
• Identify and assist customers with complex needs and refer to appropriate support services.
• Drive customer satisfaction by delivering quality service to internal and external clients.
• Participate in team discussions and knowledge sharing to improve service outcomes.
• Be engaged in personal development and seek opportunities to improve productivity and quality.
• Work flexibly to cover WA business hours, with shifts typically between 10:00 and 20:00 Melbourne time.

Skills

Customer service

Communication

Problem solving

Fast learner

Tools

CRM software

Job description

Location: Melbourne, Yarra Falls (Hybrid)

In this position, you’ll be based in our Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

Job Description

Location: Melbourne, Yarra Falls (Hybrid)

In this position, you’ll be based in our Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

• Do you like helping people?
• Are you good at communicating with people?
• Would you like to belong to a first class, friendly customer service team?
• Full-time position available at our Yarra Falls office.
• Free onsite parking and gym.

A role you will love

We are seeking experienced customer service professionals for our customer call centre in Melbourne. You will be the first point of contact for customers who phone, email or make online queries regarding their accounts. Your main responsibility will be to ensure excellent customer service is provided by coaching and supporting your colleagues. This role supports customers across Western Australia and requires flexibility to work in WA business hours.

Some Of Your Key Responsibilities May Include

• Responding to phone, email and webchat enquiries from customers
• Identify and support customers with complex needs and refer them to appropriate support services
• Drive customer satisfaction through provision of quality service to our internal and external clients
• Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
• Be engaged in own development and identify areas for improvement
• Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided

What will you bring to the role?

• Outstanding listening, oral and written communication skills for gathering and providing information
• A passion for providing a fantastic customer experience
• Fast learner and able to adapt to new systems and processes
• A high level of initiative, tackling problems in a methodical and logical manner
• High energy and motivation to succeed
• Strong attention to detail and an underlying commitment to delivering quality outcomes
• Availability to work Western Australian business hours, with shifts typically rostered between 10:00am and 8:00pm (Melbourne time).

Rewards designed for you

Flexible work

to help you find the best balance between work and lifestyle.

Health and wellbeing

rewards that can be tailored to support you and your family.

Invest in our business

by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards

ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

About Us

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.