Customer Service Representative

WESCO; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Wesco Anixter Melbourne Airport is seeking a customer-focused Counter Sales Representative to join our branch team. You’ll be the first point of contact at the trade counter, handling inquiries, quoting, and order processing while helping customers select security products and solutions.

This frontline role offers hands-on exposure to access control, alarms, CCTV, and monitoring products, with a clear path into sales, operations, and leadership.

Qualifications

• Experience in trade sales or customer service in a distribution environment.
• Proficiency with Microsoft Office and familiarity with ERP systems.
• Excellent verbal and written communication skills.

Responsibilities

• Serve customers at the trade counter, via phone, and email.
• Processing sales orders (via counter, phone and email).
• Respond to product, pricing, order, and account enquiries.
• Prepare accurate quotes aligned to customer needs.
• Understand customer requirements and recommend security products and solutions.
• Develop and maintain product knowledge across our range, including access control, alarms, CCTV and monitoring.
• Coordinating with operations, purchasing, and accounts teams.
• Manage returns, backorders, and stock availability requests.
• Support showroom presentation and branch processes as needed.

Skills

Customer service

Trade sales

Communication skills

Attention to detail

Tools

Microsoft Office

ERP systems

Job description

• Melbourne Airport location

• Full-time | Permanent Role

• Monday to Friday (Day)

We’re looking for a customer-focused and motivated Counter Sales Representative to join our branch team in Melbourne Airport. This is a frontline, varied role ideal for someone who takes pride in delivering outstanding service and is eager to build their knowledge across security technologies and solutions. The Trade Counter is a proven launch pad, offering hands-on exposure across the full sales operation and a strong pathway into sales, operations, technical and leadership roles.

Why This Role Matters

As the first point of contact for the Trade Counter, you play a crucial role in shaping the customer experience with Wesco Anixter. You’ll support daily branch operations, help customers with product and order enquiries and collaborate with sales, operations, and supply chain teams to ensure a seamless customer journey.

What You’ll Do

• Serve customers at the trade counter, via phone, and email

• Processing sales orders (via counter, phone and email)

• Respond to product, pricing, order, and account enquiries

• Prepare accurate quotes aligned to customer needs

• Understand customer requirements and recommend security products and solutions

• Develop and maintain product knowledge across our range, including access control, alarms, CCTV and monitoring

• Coordinating with operations, purchasing, and accounts teams

• Manage returns, backorders, and stock availability requests

• Support showroom presentation and branch processes as needed

What You Bring

• A proactive, go-getting mindset with a genuine desire to learn, build product knowledge and continuously develop

• Experience in trade sales or customer service, ideally in a distribution environment

• Proficiency with Microsoft Office and familiarity with ERP systems

• Excellent verbal and written communication skills

• Strong customer relationship skills

• Strong attention to detail and good time-management skills

• Ability to learn quickly and work in a dynamic team environment

• Experience with electronic security, technology distribution or technical product is highly regarded

What We Offer

• Career stability and growth within a leading global distributor

• Supportive team environment with regular onsite initiatives

• Opportunities to embed yourself in an exciting, fast-evolving industry

• Employee Assistance and Referral Programs

• A point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunities

• Employee programs, learning pathways, and real progression opportunities

About Wesco Anixter

We build, connect, power, and protect the world.

Wesco Anixter represents the international go-to-market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in-country expertise. In Australia, we operate security branches across 10 locations, featuring showrooms, trade counters and warehouse facilities that enable us to be a leading distributor of security equipment.

We employ over 170 staff and partner with the world’s top brands to deliver security technology solutions across access control, CCTV, alarms, monitoring, and systems integration. Across ANZ, our footprint spans commercial sales and services for security, networking, datacom and telecom product solutions, as well as a manufacturer of unified video, access and security systems. This role sits within Wesco Anixter Security Branches (previously Central Security Distribution).

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company.

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.