Customer Service Representative

PTC Phone Tech & Comm; Cairns Regional; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Ongoing training and development

Flexible scheduling

Job summary

PTC Phone Tech & Comm is seeking a Part-Time Customer Service Sales and Device Technician for our Willows Store. You will handle customer interactions, support sales, and learn basic mobile device repair in a fast-paced retail setting.

You will diagnose and repair devices, manage repair queues, and maintain a clean, safe workspace while contributing to a friendly, growth-oriented team culture. Training and development are provided to expand technical skills.

Qualifications

• Experience in fast-paced retail with a customer-service focus.
• Willingness to learn basic mobile device repairs and expand technical skills.
• Able to lift up to 25 kg and work safely in a workshop environment.

Responsibilities

• Provide exceptional customer service and in-store support.
• Assist frontline staff with sales and product knowledge.
• Diagnose and repair electronic and mechanical devices to high standards.
• Troubleshoot faults and manage repair queues while maintaining quality.

Skills

Customer service

Sales

Repair knowledge

Teamwork

Troubleshooting

Device diagnostics

Safety awareness

Education

Retail experience

Tools

IRP Certified

Job description

Casual Temporary Customer Experience Level

Description

Join Our Growing Repair Team – Make Every Fix Count!

About Us:

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high-quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role:

PTC are currently seeking a Part-Time team member who is dedicated and driven Customer Service Sales and Device Technician in our Willows Store!

Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.

Your Day-to-Day Will Include

• Available in store
• IRP Certified preferred
• Providing exceptional customer service and support at all times
• Assisting our frontline staff with sales when in store
• Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshooting faults and performing in-depth inspections
• Working independently to manage repair queues while keeping quality front of mind
• Maintaining a safe, clean, and well-organised workbench
• Being a team player – supporting your team and growing your skills

To be successful for this role, you will have:

• A genuine passion for mobile & tech!
• Flexibility to work at least one day on the weekend
• Experience working to and exceeding all budgets and KPI’s
• A hard working and motivated attitude to achieve goals and commissions
• A passion for an excellent customer experience
• An understanding of sales processes and techniques
• An ability to learn new things quickly and think on your feet!
• Ability to lift up to 25kg

Company Values

All team members are expected to demonstrate and uphold our company values, leading by example in their daily work.

• Challenge: Embrace innovation, adapt to change, and continuously seek opportunities for improvement.
• Sincerity: Put customers first, communicate openly, and act with honesty and empathy.
• Simplicity: Keep strategies, processes, and communication clear, practical, and easy to understand.
• Teamwork: Collaborate across teams, support others, and work together to achieve shared goals.
• Trust: Act with integrity, maintain transparency, and take accountability for decisions and results.

What's in it for you?

Work-Life Balance: Enjoy a supportive environment that prioritises your well-being. We value your well-being and are open to discussions, exploring ways to provide a flexible and supportive work environment tailored to your needs.

Salary and Compensation: Be rewarded fairly for your skills and dedication. Our competitive salary packages are based on experience, and a monthly performance-based bonus that reflects your results.

Recognition for Commitment: Your commitment and hard work will be acknowledged and appreciated. We believe in recognising and celebrating the contributions of our team members, fostering a culture that values your dedication.

Culture and Growth: Immerse yourself in a thriving work environment that nurtures professional and personal growth. Our positive and engaged management encourages innovation and calculated risk-taking, providing opportunities for your career advancement and development. Join a team where your potential is recognised and nurtured.

And the benefits don't end there: with numerous other benefits including staff discounts, ongoing training and development, and much more!

Become a part of our dynamic and passionate team and be part of a forward-looking company that values growth, innovation, and excellence in the Mobile & Tech industry.

Company Overview

More than a workplace: PTC is a community where teamwork, growth, and purpose drive everything we do.