Customer Service Consultant

Ptc Phone Tech & Comm; Canberra; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training

Bonuses

Job summary

PTC Phone Tech & Comm in Canberra is seeking a casual Customer Service, Sales & Device Technician to join our Belconnen and Woden stores. You will create visually appealing product displays, engage customers with personalised recommendations, and showcase your sales skills to exceed targets.

Comprehensive training is provided, with a strong focus on delivering outstanding customer satisfaction and KPIs. A dynamic retail environment offers growth, bonuses, and staff discounts.

Qualifications

• Enthusiastic about the dynamic world of mobile technology.
• Committed to delivering outstanding customer satisfaction.
• Motivated in achieving targets and KPIs consistently.
• Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses.
• Familiar with effective sales strategies.
• A quick learner with creative problem-solving skills, ready to adapt on the fly.

Responsibilities

• Create visually stunning product displays.
• Engage customers with personalised recommendations and outstanding customer service.
• Showcase your sales skills to exceed targets.
• Embrace a culture of continuous learning and growth.

Skills

Customer service

Sales skills

Product displays

Team collaboration

KPI mindset

Job description

Job Description

About Us

Step into the future with PTC Phone Tech & Comm, the unrivalled leaders in Mobile & Tech! Our expertise spans Phone Accessories, Device Repairs, and Specialty Electronic Devices. Since 2009, our family-owned legacy has thrived, expanding across Australia with over 80 stores and a team of 300+ passionate individuals. As we forge ahead, we’re not just growing – we’re innovating. Join us and be part of a dynamic team shaping the forefront of technology!

Our Mission

At PTC, our mission is to provide the best solutions for smart devices.

About the role

Join PTC, our stores in Belconnen and Woden stores are looking for a Casual Customer Service, Sales & Device Technician! Dive into an exciting retail environment where you’ll:

• Create visually stunning product displays
• Engage customers with personalised recommendations and outstanding customer service
• Showcase your sales skills to exceed targets
• Embrace a culture of continuous learning and growth

No repair experience? No problem! We provide comprehensive training.

As our frontline ambassador, you’ll ignite customer loyalty, embodying our values and driving our success. Join us and be part of shaping our reputation and driving us towards unparalleled success in the market!

This role would suit someone…

• With flexibility to work at least one day on the weekend & availability on public holidays when necessary
• With ability to work during school hours throughout the week

To be successful for this role, you will be

• Enthusiastic about the dynamic world of mobile technology!
• Committed to delivering outstanding customer satisfaction
• Motivated in achieving targets and KPIs consistently
• Driven and dedicated to reaching both personal and team goals, with rewarding monthly bonuses
• Familiar with effective sales strategies
• A quick learner with creative problem-solving skills, ready to adapt on the fly!

Company Values

This role aligns closely with our company values. All staff are expected to embody and uphold these values, setting an example for the entire team.

Challenge: Challenge, excel, succeed.

Sincerity: Say what you mean, do what you say.

Simplicity: Simplicity fuels success. Clear communication drives results.

Teamwork: One goal, one team, one dream.

Trust: Unleashing potential, igniting success.

What’s in it for you?

Work-Life Balance: Prioritise your well-being in a supportive environment. We ensure we meet business priorities while listening to our staff’s needs.

Salary and Compensation: Be rewarded for your skills with a competitive salary and performance bonuses!

Recognition for Commitment: Your hard work is appreciated. We celebrate your contributions.

Culture and Growth: Immerse yourself in a thriving environment. Our leaders encourage innovation and personal growth.

Plus: Enjoy staff discounts, ongoing training, and more!

A quick heads-up: This retail role includes some physical work on the floor — like lifting stock or moving displays (up to 25kg). You might be asked to complete a quick fitness check during the hiring process. Random drug and alcohol testing may also apply during your time with us as part of our commitment to a safe and healthy workplace.

A final note: Police checks form part of the onboarding process at PTC. If it’s needed for your role, we’ll make sure the process is simple and well-supported